Cafe Manager

Seven to Nine Café is looking for a dynamic and customer-focused Café Manager to oversee daily operations, ensure excellent customer service, and drive overall business performance. The ideal candidate will be responsible for managing staff, maintaining quality standards, and creating a welcoming environment for guests.

Key Responsibilities:

• Oversee the day-to-day operations of the café, ensuring smooth and efficient service
• Manage and supervise café staff, including scheduling, training, and performance monitoring
• Ensure high standards of customer service and handle customer inquiries or complaints professionally
• Monitor inventory levels, order supplies, and manage vendor relationships
• Maintain cleanliness, hygiene, and safety standards in compliance with regulations
• Manage cash handling, billing, and daily financial reporting
• Develop and implement strategies to increase sales and customer satisfaction
• Plan and execute promotional activities and events to attract customers
• Ensure quality control of food and beverages served
• Coordinate with kitchen and service teams to ensure timely delivery

• Bachelor’s degree in hospitality management, Business Administration, or a related field (preferred)
• Proven experience as a Café Manager, Restaurant Manager, or similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Good understanding of food safety and hygiene standards
• Ability to work in a fast-paced environment and handle pressure
• Proficiency in POS systems and basic computer applications (MS Office)

Key Skills:

• Leadership and Team Management
• Customer Service Excellence
• Problem-Solving and Decision-Making
• Inventory and Cost Control
• Time Management and Multitasking
• Sales and Business Development

Additional Requirements:

• Flexible to work in shifts, weekends, and holidays
• Positive attitude with a customer-first approach
• Strong organizational and operational skills