- Provide technical assistance and support to customers via calls, emails, or chat.
- Guide customers step-by-step through problem-solving processes.
- Escalate unresolved issues to higher-level technical teams when necessary.
- Document customer interactions, technical solutions, and issue resolutions.
- Ensure timely follow-up and maintain customer satisfaction.
- Collaborate with internal teams to improve processes and resolve recurring issues.
- Stay updated with company products, services, and industry trends.
IT Support Officer
Full Time
Kalikasthan, Kathmandu District
IT Infrastructure Engineer
Sep 25, 2025
(Expired)
Salary
Nrs. (20k) Monthly (Negotiable)
Job Overview
Openings
5
Industry
IT & Telecommunication
Category
IT Infrastructure Engineer
Job Level
Entry Level
Job Type
Full Time
Salary
Nrs. (20k) Monthly
(Negotiable)
Education
Bachelors
Experience
Fresher
Job Shift
Day
Gender
Both
Required Skills
Customer Service
Communication and Telephone handling
Management
Interpersonal Skills
Job Description
Job Specification
- Education: Bachelor’s degree in IT, BIM, BCA, or a related field (preferred).
- Experience: Freshers with strong technical knowledge can apply; prior experience in customer/technical support will be an advantage.
- Strong understanding of operating systems, networking basics, and software troubleshooting.
- Knowledge of databases, web applications, or cloud services will be a plus.
- Excellent communication (verbal & written) and interpersonal skills.
- Strong problem-solving and analytical thinking abilities.
- Ability to work under pressure and manage multiple tasks.
Shift Details
- Morning Shift: 7:00 AM – 3:00 PM
- Day Shift: 12:00 PM – 8:00 PM
- Provide technical assistance and support to customers via calls, emails, or chat.
- Guide customers step-by-step through problem-solving processes.
- Escalate unresolved issues to higher-level technical teams when necessary.
- Document customer interactions, technical solutions, and issue resolutions.
- Ensure timely follow-up and maintain customer satisfaction.
- Collaborate with internal teams to improve processes and resolve recurring issues.
- Stay updated with company products, services, and industry trends.
- Education: Bachelor’s degree in IT, BIM, BCA, or a related field (preferred).
- Experience: Freshers with strong technical knowledge can apply; prior experience in customer/technical support will be an advantage.
- Strong understanding of operating systems, networking basics, and software troubleshooting.
- Knowledge of databases, web applications, or cloud services will be a plus.
- Excellent communication (verbal & written) and interpersonal skills.
- Strong problem-solving and analytical thinking abilities.
- Ability to work under pressure and manage multiple tasks.
Shift Details
- Morning Shift: 7:00 AM – 3:00 PM
- Day Shift: 12:00 PM – 8:00 PM
This job has been expired on 2025-09-25
Scodus Innovations
IT & Telecommunication
At Scodus, our goal is clear: to empower startups and businesses worldwide to achieve their full potential swiftly and efficiently. Through our global Dev-as-a-Service model, we break down barriers and deliver top-notch solutions tailored to your needs. Our dedicated team ensures speedy project delivery and unparalleled service, ensuring that your business thrives in today's competitive landscape.We're not just a software solutions company were your partner in success.With a focus on innovation and collaboration, we create MVPs, develop cutting-edge products, and foster growth for startups and enterprises alike. At Scodus, we're committed to accelerating your journey to success, no matter where your business takes you. With our team, empower businesses to achieve more with affordable pricing.Tech Proficiency with Team Scodus, Enhancing Business Efficiency
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