Front Desk Officer

Prepare and generate bills accurately in accordance with hospital policies and pricing standards

Handle cash, digital payments, and receipts with full accountability and transparency

Ensure proper issuance of invoices, receipts, and payment acknowledgments to patients

Maintain and update daily financial transaction records systematically

Reconcile cash collections at the end of each shift/day to avoid discrepancies

Submit daily financial and billing reports to the concerned department on time

Coordinate with the accounts department for billing issues, adjustments, and reconciliations

Ensure compliance with financial procedures, internal controls, and audit requirements

Handle patient billing queries professionally and resolve discrepancies promptly

Coordinate meetings, manage conference room bookings, and support administrative tasks

Education: minimum of a bachelor's degree preferred

Experience: 1–2 years in front desk, receptionist, or customer service role preferred

Skills:

• Strong verbal and written communication skills (English & Nepali)

• Good interpersonal and customer handling skills

• Basic computer knowledge (MS Office, email handling, record keeping)

• Professional appearance and positive attitude

• Time management and multitasking ability

Other Requirements:

• Ability to work in shifts (if required)

• Friendly, polite, and service-oriented personality

• Ability to handle pressure and manage multiple visitors efficiently