Junior Customer Support
- Industry Other
- Category Education
- Location Kathmandu, Nepal
- Expiry date Mar 29, 2026 (2 days left)
Job Description
Job posted on 17 Mar, 2026 Apply before 15 Apr, 2026Codewing Solutions Pvt. Ltd.
Details / Requirements
About the Role
We are looking for a Junior Customer Support who is eager to learn, communicates clearly, and genuinely enjoys helping customers. This role is suitable for fresh graduates or early-career professionals who want to build a strong foundation in customer support for web-based products.
You will work closely with senior support team members and gradually develop the skills needed to handle customer issues independently.
About Codewing
Codewing Solutions is a fast-growing product company based in Kathmandu.
Our products are used by millions of people in over 165 countries — from travel agencies to bloggers, coaches, and small businesses.
At Codewing, we don’t work on client projects. We build our own global software products — and we keep growing.
Some Of Our Most Popular Products Include
- Tripcart – A tour booking software (SaaS)
- WP Travel Engine – A travel booking plugin for SEO-optimized travel sites
- Rara Themes – A WordPress theme shop for small businesses
- Blossom Themes – Empowering women entrepreneurs with feminine WordPress themes
- WP Delicious – A comprehensive recipe plugin for creating food-related websites
Location: In-office (Codewing, Kathmandu)
Positions Open: 2
Salary: NPR 276,000 – 500,000 (CTC per year)
Key Responsibilities
- Respond to customer inquiries via email and live chat
- Assist customers with basic product usage and setup
- Follow established support processes and guidelines
- Escalate complex or unclear issues to senior team members
- Maintain a polite, empathetic, and professional tone in all communication
- Take ownership of assigned tickets and follow up as instructed
- Learn product features and common customer issues over time
- Contribute to internal notes or documentation when required
- 0 to 1 year of experience in customer support or a related role
- Fresh graduates are encouraged to apply
- Good written English with clear and polite communication
- Willingness to learn and accept feedback
- Basic understanding of websites and web-based tools
- Comfortable using email, chat tools, and basic computer applications
- Empathy, patience, and a customer-first mindset
- Attention to detail and reliability
- Ability to work from our Kathmandu office
- Work schedule: Sunday to Friday, 10 AM to 6 PM
- Familiarity with WordPress or any website builder
- Experience using customer support tools such as Crisp, Helpscout, Zendesk, or Intercom
- Background in IT, computer applications, or web-related studies
- Previous experience supporting users of any online product
- Work with a passionate team that has a proven record of building world-class products
- Medical and Accidental Insurance
- Dashain Bonus
- Referral Incentives
- Free lunch and snacks
- Unlimited coffee and tea
- Flexible working hours
- Annual Performance Appraisal
- Performance Bonus
- Social Security Fund (SSF)
- 30 days paid leave annually
- Training and Engagement Programs (futsal, office trips, etc)
- Opportunities to attend local and international events
Please fill out the application form at the link below:
https://codewing.co/application-form/
Overview
Category Customer Service Openings 1 Salary Rs. - 276000 to 500000 / Year Position Type Full Time Position Level Junior Level Experience At least One year in relevant field Education Bachelor's degree in a related field Posted Date 17 Mar, 2026 Apply Before 15 Apr, 2026 City Kathmandu
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