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Branch Manager -Pragatinagar

Industry Other
Category Customer Service
Location Pragatinagar, Nepal
Salary Nrs. Negotiable Monthly
Expiry date Feb 22, 2026 (Expired)

Job Description

Company Description

Vianet Communication Ltd., established in 1999, is a leading Internet and TV service provider in Nepal, recognized for pioneering Fiber Optics Internet (FTTH) services in the country. In 2016, Vianet introduced Internet TV (IPTV) services with features like HD Live TV, Pause & Play, Videos on Demand, and TV Anywhere. With a vision to deliver an exceptional digital experience, Vianet is committed to providing top-quality service through its 24/7 call center, innovative mobile apps, and customer portals. As an ISO 9001:2015 certified company, Vianet builds future-proof infrastructure with support from world-class partners such as Nokia, Juniper, Cisco, and Palo Alto Networks.

Role Description

This is a full-time on-site position for the role of Branch Manager at Vianet Communication, located in Pragatinagar. As a Branch Manager, you will oversee and manage branch operations, ensuring efficient service delivery and customer satisfaction. Key responsibilities include leading the branch team, achieving set targets, handling customer inquiries and escalations, monitoring stock levels, and representing the organization professionally in the local area. You will also be responsible for training staff, preparing operational reports, and collaborating with upper management to align the branch's performance with organizational goals.

Qualifications

Leadership and management skills with experience in team supervision and meeting goals
Customer service and problem-solving skills to effectively address queries and complaints
Operational and organizational skills related to day-to-day branch management
Strong communication, interpersonal, and presentation skills
Proficiency in standard office software and familiarity with operations-related digital tools
Ability to work on-site on a full-time basis
Experience in the telecommunications or service industry is a plus
Bachelor’s degree in business administration, management, or related field preferred

This job has been expired on 2026-02-22