Front Desk Executive

Job Description

Qualification: Bachelor’s running or completed

Location: Butwal

Experience: Minimum one year in healthcare industry preferred. Freshers may also apply

Job Responsibilities

Patient Interaction & Services

â—￾ Greet and attend patients in person and over the phone in a professional and courteous manner.

â—￾ Address patient inquiries and provide information on services, procedures, and directions.

â—￾ Communicate medical results to patients under clinical supervision, maintaining sensitivity and confidentiality.

â—￾ Assist patients in completing necessary forms and documentation, offering support as needed.

Front Desk Operations

â—￾ Manage front desk operations, ensuring the area is clean, organized, and presentable at all times.

â—￾ Collect and process payments for services rendered, providing receipts and maintaining accurate records.

â—￾ Dispatch patient reports

â—￾ Monitor the waiting area to ensure a comfortable and welcoming environment for patients.

â—￾ Ensure the availability of necessary forms and supplies for patient processing.

â—￾ Handle appointment rescheduling, cancellations, and follow-up reminders with patients.

Documentation & Reporting

â—￾ Maintain and update patient records with accuracy, ensuring confidentiality in line with regulatory requirements.

â—￾ Complete accurate documentation of patient visits and interactions.

â—￾ Prepare daily and monthly reports on front desk activities, patient statistics, and other relevant metrics.

Communication & Coordination

â—￾ Answer all incoming phone calls in a professional and courteous manner, directing them to appropriate departments when necessary.

â—￾ Coordinate with other departments to facilitate smooth operations and patient flow.

â—￾ Handle patients’ complaints and issues promptly and effectively, escalating to higher management when required.

Compliance & Continuous Improvement

â—￾ Adhere strictly to the policies and procedures of the laboratory, ensuring compliance with ISO 15189:2022 standards.

â—￾ Stay updated with healthcare regulations and best practices, applying them to front desk operations.

â—￾ Support the organization of health camps and other events as needed.

Skill & Competencies

â—￾ Excellent communication and interpersonal skills.

â—￾ Proficiency in using Laboratory Information System (LIS) software and MS Office.

â—￾ Strong organizational skills with attention to detail.

â—￾ Ability to manage multiple tasks in a fast-paced environment.

â—￾ Knowledge of healthcare regulations and patient confidentiality standards.

Additional Requirements

â—￾ Willing to work in rotational shifts.

â—￾ Teamwork, Time management and Communication

Interested candidates may send their application at [email protected] along with their updated CV.