Recovery Officer

Job Description

Company Description

Sudeep International Pvt. Ltd. is a trusted supplier of quality hospital and laboratory equipment, reagents, chemicals, glassware, and accessories. Serving clients across Nepal, the company is known for its commitment to providing high-quality products that meet the needs of the healthcare and scientific sectors. With a focus on reliability and customer satisfaction, Sudeep International Pvt. Ltd. has established itself as a leading provider in the industry.

Role Description

We are seeking a proactive and results-oriented Recovery Officer who primarily focuses on recovery and collections. The role involves regular follow-up with customers to recover outstanding payments, coordinating internally to resolve payment issues, and handling routine banking activities such as cheque deposits and collections. Basic accounting support may be required as a secondary responsibility.

Key Responsibilities

Recovery & Collections (Primary Focus)

• Monitor customer accounts and track overdue and pending payments.
• Actively follow up with customers through phone calls, emails, meetings, and on-site visits to recover outstanding amounts.
• Communicate payment terms, due dates, and outstanding balances clearly and professionally.
• Negotiate payment timelines and follow up on commitments made by customers.
• Maintain accurate records of recovery actions, customer communication, and payment status.
• Coordinate with sales and service teams to resolve disputes affecting collections.
• Escalate long-pending or high-risk accounts to management when necessary.

Banking & Cash Handling

• Visit banks regularly for cheque deposits, cheque collection, and other routine banking transactions.
• Follow up on cheque clearance and report any bounced or delayed cheques immediately.
• Deposit cash and cheques accurately and in a timely manner as per company policy.
• Maintain proper records and acknowledgements of all bank transactions.

Accounts Receivable & Basic Finance Support

• Prepare customer statements and receivables aging reports.
• Ensure receipts are properly recorded and matched against invoices.
• Assist in invoice issuance and basic reconciliation of accounts receivable.
• Support reporting related to collections, cash inflow, and outstanding balances.

Qualifications

• Strong communication, negotiation, and follow-up skills.
• Ability to handle customer interactions professionally and tactfully.
• Attention to detail, organizational skills, and ability to multitask effectively
• Prior experience in recovery, collections, or receivables management preferred.
• Familiarity with banking procedures, cheque handling, and documentation is preferred.
• Proficiency in MS Excel and basic accounting or ERP systems is preferred.
• Highschool level or higher in Finance, Accounting, Business Administration, or a related field.