Service Advisor

Job Description

Greet customers in a professional and courteous manner.
Listen to customer concerns and accurately document service requirements.
Provide personalized recommendations based on vehicle condition, manufacturer guidelines, and customer preferences.
Schedule service appointments efficiently, considering technician availability and service workload.
Coordinate with customers to accommodate their preferred service dates and times.
Communicate service requirements and customer expectations to service technicians.
Monitor work progress and provide updates to customers as needed.
Address any issues or concerns raised by technicians or customers during the service process.
Service Advisors play a vital role in ensuring customer satisfaction and maximizing service department efficiency. By effectively managing customer inquiries, service requests, and technician workflows, they contribute to the overall success and profitability of automotive service operations.

Job Specification

Bachelor of Mechanical/Automotive Engineering 1 years minimum experience in automotive/customer service
Ability to handle customer complaints or service-related issues professionally and proactively seek resolutions to ensure customer satisfaction.
Basic understanding of automotive systems, components, and repair processes to assess customer needs and provide accurate service recommendations.
Familiarity with maintenance schedules, manufacturer guidelines, and warranty coverage to assist customers in making informed decisions about their vehicles.
Excellent organizational skills to manage service appointments, prioritize workload, and coordinate service orders efficiently.
Flexibility to adapt to changing circumstances, handle multiple customer inquiries simultaneously, and maintain composure under pressure.

This job has been expired on 2026-02-10