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Support Manager

Industry Other
Category Customer Service
Location Madhyapur Thimi, Nepal
Expiry date Feb 10, 2026 (Expired)

Job Description

Role Description

We are seeking a full-time Support Manager to join our team on-site in Madhyapur Thimi. The Support Manager will handle day-to-day activities such as managing support teams, ensuring customer satisfaction, addressing client inquiries, and streamlining operational processes. Additionally, the role requires collaborating with different departments to enhance the overall customer experience and ensuring the delivery of quality service effectively and efficiently.

Qualifications

Experience in customer support, team management, and client relations
Strong problem-solving, decision-making, and organizational skills
Proficiency in communication, both written and verbal, with the ability to interact professionally with clients
Familiarity with software applications, troubleshooting, and technical support practices
Ability to manage deadlines, monitor metrics, and assist in process optimization
Bachelor's degree in Business Management, IT, or a related field with 2 years of relevant experience
Experience in the tech industry or a support-related role is a strong asset
Passion for delivering excellent customer service and enhancing user experiences

This job has been expired on 2026-02-10