IT Support Officer
- Industry Other
- Category Admin
- Location Kathmandu, Nepal
- Expiry date Jul 20, 2025 (Expired)
Job Description
About Odin Mortgage & TaxOdin Mortgage & Tax is the global leader in Australian mortgage brokering and tax services for Australian expats and overseas investors. With offices in Hong Kong, Singapore, Nepal, and soon Australia, we're on a mission to become the #1 choice for Australian mortgage and tax services worldwide.
Do Our Values Resonate with You?
At Odin, we operate with high agency, deep accountability, and an obsession for delivering exceptional customer service. We don't wait to be told—we act, we take ownership, and we strive to be 1% better every day. If this resonates with your approach to work, we'd love to hear from you.
Why Join Odin Mortgage & Tax?
As our IT Support Officer, you'll play a key role in enabling productivity and stability for our growing team. You'll ensure our systems run smoothly, users are supported, and technology scales with the business. If you're a self-starter with strong technical instincts and a service-first mindset, this is your opportunity to:
- Lead device setup and IT onboarding across departments
- Support a digital-first team with reliable, secure technical operations
- Own preventive maintenance routines and help build internal documentation
- Collaborate with People & Culture on seamless offboarding, InfoSec training, and system access
- Work in a high-trust, performance-driven culture with ongoing learning opportunities and perks
We're hiring an IT Support Officer based in Kathmandu to provide hands-on technical support, maintain Odin's office infrastructure, and contribute to scalable, secure IT processes. You'll serve as the first point of contact for internal tech issues and help improve the employee experience through proactive system management.
Key Responsibilities
- Set up laptops, software, user accounts, and access rights for new team members
- Troubleshoot and resolve daily IT issues across hardware, software, network, and AV
- Maintain an up-to-date inventory of IT equipment and track device assignments
- Monitor and support the health of local wifi and network systems
- Coordinate with third-party providers for escalated issues or repairs
- Build and maintain user-friendly documentation for common troubleshooting steps
- Run scheduled device health checks, OS updates, and security patching
- Assist in implementing basic information security protocols and awareness training
Required Experience
- Minimum 2 years in IT support, systems administration, or helpdesk environments
- Hands-on experience with Windows and Mac OS troubleshooting
- Familiarity with wifi network diagnostics and basic routing setup
- Experience with IT inventory tracking and device documentation
- Experience in a startup or fast-growing company
- Admin experience with Google Workspace or Microsoft 365
- Familiarity with remote support tools like AnyDesk or TeamViewer
- Diploma or Bachelor's degree in IT, Computer Science, or related field
- Industry certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus
- Strong communication skills with the ability to explain tech to non-tech users
- Logical thinking, a proactive mindset, and high ownership
- Strong diagnostic skills for IT support across hardware, OS, and network
- Ability to manage multiple priorities and respond quickly to urgent needs
- Knowledge of basic networking principles (IP, DNS, DHCP, wifi)
- Excellent documentation and organizational practices
- Aligned with Odin's values: Act Like You Own It, Better Every Day, Wow Experience
This job has been expired
on 2025-07-20
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