ATM Support
- Industry Other
- Category Social Media/Customer Support
- Location Kathmandu, Nepal
- Expiry date Jun 01, 2025 (Expired)
Job Description
Company Description
Elite Solutions Pvt Ltd is a leading IT solutions provider specializing in Digital & Self-service Solutions, Alternative Delivery Channels, Digital Branch Transformation, and Payment Solutions for the Banking and Financial Industries, Government, and Health Sector. Our success is driven by our dedicated, hard-working, and honest employees who contribute to high-quality services and customer satisfaction. We invest in developing and training our 70+ young professionals to enhance their skills and productivity. Our team's strength and vibrancy come from our innovative and energetic professionals.
Role Description
This is a full-time on-site role for an ATM Support position in a different parts of Nepal. The ATM Support professional will be responsible for providing technical support and troubleshooting issues with ATMs, offering customer support, and ensuring minimal downtime for ATMs. Daily tasks include responding to service requests, analyzing technical problems, updating system software, and maintaining communication with relevant teams to ensure efficient resolution of issues.
Qualifications
- Strong Analytical Skills for assessing and addressing technical problems
- Experience in Technical Support, Mobile, Computer repairing, and Troubleshooting
- Customer Support and Communication Skills
- Ability to work collaboratively with a team and independently
- Excellent written and verbal communication skills
- Experience in the financial or banking industry is an advantage
- Bachelor's degree in any related field
