Customer Support Representative

Industry Other
Category Social Media/Customer Support
Location Kathmandu, Nepal
Expiry date Jun 01, 2025 (Expired)

Job Description

Position Overview

Elite Business Staffing is seeking a Customer Support Representative to assist us in communication with Australian clients in the mortgage broking and real estate sectors. This role is ideal for individuals with strong English communication skills who are eager to work in a client-focused environment. Freshers are welcome to apply, as we provide training and support.

Key Responsibilities

Client Support & Communication

Provide exceptional customer service via communication channels.
Assist clients with inquiries related to mortgage broking, loan processing, and real estate transactions.
Maintain accurate records of client interactions and escalate issues when needed.

Lead Generation and Management

Generate quality leads through digital channels and property listings.
Respond to client inquiries regarding property listings, appointments, and general information.
Qualify leads based on interest and needs, and communicate details to representatives in Australia for further action.
Provide consistent follow-ups regarding leads, updates, and client expectations.

Property Posting and Marketplace Coordination

Post properties on multiple Australian marketplaces, ensuring accurate and appealing presentations.
Coordinate with real estate partners to keep property availability and status up-to-date.
Promote listings on various social media platforms to expand property reach and attract potential buyers.

Administrative & CRM Management

Manage client data and documentation in CRM systems.
Maintain and refresh brochures, presentations, and client resources.
Follow compliance standards related to Australian mortgage and real estate markets.

Reception Duties

Greet and welcome clients, visitors, and team members, ensuring a positive and professional first impression.
Answer calls, address queries, and direct inquiries to appropriate team members.

Qualifications

High school diploma or equivalent (Bachelor’s degree preferred)
Experience in customer service, virtual assistance, or real estate/mortgage support is a plus

Skills and Competencies

Customer Service and Communication Skills: Friendly, professional, and highly responsive to client needs.
Social Media and Online Marketing Skills: Familiarity with promoting listings on social media and online marketplaces.
Lead Generation and Qualification: Ability to identify and qualify leads, understanding client requirements, and aligning with sales goals.
Organizational and Multitasking Skills: Strong ability to manage multiple tasks and priorities efficiently.
Technical Skills: Familiarity with CRM tools, social media platforms, and MS Office.

Why Join Us?