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Customer Support Executive

Industry Other
Category Social Media/Customer Support
Location Lalitpur, Nepal
Expiry date May 25, 2025 (Expired)

Job Description

Company Overview

Reputated company is a leading provider of customer service solutions in Nepal. Our mission is to deliver exceptional customer experiences through dedicated support and innovative services. We value teamwork, integrity, and continuous improvement, striving to foster a culture that empowers our employees and delights our clients. We take pride in being a customer-centric company that puts our customers at the heart of what we do.

Role Responsibilities

Ensure smooth and high-quality support delivery using the internal ticketing system.

Provide timely, accurate, and user-friendly product-related support for end-user inquiries and issues.
Collaborate and communicate effectively with internal teams and clients and work together to escalate and resolve complex issues,
Escalate complex or unresolved issues appropriately while maintaining client communication
Create and maintain clear, standardized support documentation and user guides.
Troubleshoot issues across the Nimble HRIS, Fixed Assets, and Inventory Management system.
Perform follow-up checks with clients to ensure satisfaction and proper issue resolution
Actively listens to customer requirements and needs and escalate the problems to the appropriate level, when necessary,
Conduct routine customer care follow-ups to ensure satisfaction,
Collect and share feedback to improve the quality of support and user experience.
Stay updated on system updates, product enhancements, and industry standards through continuous learning.
Provide regular reporting and updates on support activities and customer feedback to supervisors
Provide regular reporting and updates on support activities and customer feedback

Qualifications

Bachelor’s degree in any discipline (IT or Business-related fields preferred).
Prior experience in a business environment, preferably in customer support or

application support roles, knowledge in Nimble Software is Plus

Ability to understand and operate complex software systems (HRIS, Fixed Asset &

Inventory Systems.

Strong problem-solving and analytical skills with a proactive attitude.
Effective interpersonal and communication skills (both written and verbal)
Eagerness to learn about company products, relevant local regulations (e.g., compliance

requirements in Nepal), and operational workflows.

Good Interpersonal skills.
Willingness to learn about company products and services, system details, and relevant

preceding laws of Nepal,

Excellent time management and ability to handle multiple tasks under pressure

Skills: inventory management,nimble software,problem-solving,fixed assets,team collaboration,analytical skills,technical proficiency,customer service,hris,time management,adaptability,management,software,customer support,multitasking,communication skills

This job has been expired on 2025-05-25