Online Store Manager
- Industry Other
- Category Customer Service
- Location Pokhara, Nepal
- Expiry date May 25, 2025 (Expired)
Job Description
Location: Pokhara preferred (Remote applicants from Nepal also welcome)
Job Type: Full-Time
Start Date: Immediate
Salary: Negotiable based on Experience/ Skill
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Key Responsibilities:
Order Management
• Manage all online orders via the Shopify admin dashboard.
• Coordinate deliveries with Nepal Can Move.
• Handle returns, refunds, and delivery follow-ups.
Customer Support
• Respond to customer inquiries via chat, email, and social media (Facebook, Instagram).
• Assist customers with product questions, shipping details, and post-sales queries.
• Maintain a friendly, timely, and professional communication tone.
Product Management
• Add/edit product listings: photos, prices, descriptions, tags.
• Monitor stock levels and coordinate restocking.
• Organize products by categories and seasonal promotions.
Sales & Marketing Support
• Update banners and featured products as directed.
• Assist in running small promotions or sales announcements.
• Coordinate with the content creator team when needed.
Reporting & Admin
• Track daily orders and store performance.
• Create weekly reports on sales, product trends, and customer queries.
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Required Skills:
• Experience with Shopify or any eCommerce platform.
• Strong communication in English and Nepali (typing and speaking).
• Familiarity with gadgets, mobile accessories, and beauty products.
• Basic digital tools (Google Sheets, Meta Business Suite).
• Reliable, responsive, and good at problem-solving.
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Tools You'll Use:
• Shopify
• Nepal Can Move (courier coordination)
• Google Drive/Sheets
• Facebook & Instagram chat
• Canva (optional, for basic visuals)
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Bonus Skills (Not Mandatory but Preferred):
• Graphic design (Canva or similar tools)
• Social media content handling
• Experience with local delivery & customer handling in Pokhara
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How to Apply:
Send your CV and an optional short voice/video intro to:
mail@digitalsolutionnepal.com
- Subject Line: Application for Online Store Manager – The Digital Store
[This is new project so supporting staffs will join later]
