Customer Service Representative

Industry Other
Category BPO/Call Center
Location Kathmandu, Nepal
Expiry date May 18, 2025 (Expired)

Job Description

A Customer Service Representative (CSR) is responsible for addressing customer inquiries, resolving issues, and providing product or service information with professionalism and efficiency. CSRs serve as the frontline of communication between a company and its clients, ensuring a positive customer experience. Key responsibilities include handling complaints, processing orders, offering solutions, and maintaining accurate records. Strong communication, problem-solving skills, patience, and empathy are essential traits for success in this role.

Responsibilities

Serve as the first point of contact for clients, students, and job seekers.
Provide detailed information about job-ready training programs, course offerings, and career support services.
Assist with the enrollment process, ensuring all documentation and requirements are met.
Handle client inquiries via phone, email, providing timely and professional responses.
Maintain accurate records of client interactions and update CRM systems as needed.
Support students in job placement activities, including resume building and interview preparation.
Collaborate with trainers, career advisors, and employers to facilitate successful program outcomes.
Resolve customer concerns and escalate issues when necessary to ensure a high level of satisfaction.
Assist in organizing career workshops, information sessions, job fairs, and orientation and bootcamp.

Qualifications

Previous experience in Call Center customer service, International BPO, student support, or RTO administration is highly preferred.
Strong communication and interpersonal skills with a customer-first approach.
Proficiency in Microsoft 365, Outlook, Teams, and OneDrive.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Experience working in the aged care, disability support, or vocational training sector is an advantage.
Knowledge of RTO compliance and student enrollment processes is beneficial.
Strong problem-solving skills and attention to detail.
A positive and professional attitude with a willingness to assist students in achieving their training goals.
Basic accounting knowledge, proficiency in Excel, and record management skills are essential.

Office Time: 6:00 AM-2 PM

This job has been expired on 2025-05-18