Stock Admin/After-Sales Parts Coordinator ( Mobile Company)

Job Description

Stock Admin/After-Sales Parts Coordinator For Mobile Company in CTC Mall, Sundhara.

Details:

*Post: Stock Admin/After-Sales Parts Coordinator

*Location: CTC Mall, Sundhara

*Salary: Negotiable

*Education: +2 complete

*Experience: One year of customer service or related experience .

-JD:

Key Responsibilities:

• Conduct daily self-inspections of documents, clearance statuses, materials, income, and outlets.

• Oversee inventory management, ensuring accurate monthly reporting and timely procurement and delivery of parts.

• Maintain compliance with standardized processes (including 6S maintenance and call handling protocols).

• Support the implementation of service policies, warranty suggestions, and part delivery arrangements.

• Liaise with agents, dealers, sales personnel, and internal management to resolve complaints and ensure high service standards.

• Guide and train personnel on corporate culture and standardized service procedures.

• Handle ad hoc tasks and daily responsibilities as assigned by supervisors.

• Supervise and make suggestions on cross-departmental collaboration related to after-sales operations.

Internal & External Relations:

• Internal: Coordination with After-sales Person in Charge and Management Center

• External: Collaboration with agency salespersons, dealers, salesmen, and industry peers

Authority & Rights:

• Implement and interpret service policy rights (e.g., three-guarantee identification, special machine replacements)

• Authorized to handle parts orders, delivery arrangements, and execute supervisory duties

Key Performance Indicators (KPIs):

Fixed Indicators:

• Actual sales achieved

• Export sales support and technical assessments

• Timely and accurate data submission

• Delivery performance

• Floating Indicators:

• Customer satisfaction

• Expansion and construction of new outlets

Qualifications & Requirements:

• Age between 18–30 years

• Proficiency in computer operations and product knowledge

• Understanding of national and company warranty policies

• Familiarity with standardized service processes and manuals

• Strong learning ability, service awareness, and psychological resilience

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Skills & Competencies:

• Communication and coordination

• Inventory and system management

• Standardized service process and warranty handling

• Disassembly/assembly skills and familiarity with the work order system

• Ability to guide others and promote corporate culture

-Send your CV at :

hiring@masangajob.com

9705211823, 9705011823