Branch Manager

Job Description

Company Description

Classic Tech is Nepal's leading Network Service Provider, operating since 2009 with services spanning 74 districts from 103 outlets. Classic Tech provides high-speed internet at affordable prices, even to rural areas. Pioneering GPON Technology in Nepal, the company offers Fiber Optics Internet as FTTH Internet Service. With a dedicated focus on customer support, Classic Tech consistently develops innovative packages and uses the latest technology to deliver unmatched services.

Job description

Branch Manager — Looking for a candidate with 4 years experience in Officer and above level position in the ISP/NSP or Retail industry with a deep understanding of the Operations and Administration, Sales process, and Customer Service Management: The candidate is expected to:

Sales Operation

I. Create Branch Sales Plan and Target in alignment with business objective

II. Achieve Sales Target of Branch as per KPI

III. Assess local market conditions and identify current and prospective sales opportunities

IV. Plan and execute several sales and marketing activities for Brand awareness and achieve provided sales targets.

V. Coordinate and supervise the day-to-day sales efforts of the team.

VI. Stay aware of competing markets and provide reports on market movement and penetration

VII. Lead Sales team during Marketing Campaigns for Training and Monitoring of the team

Customer Service

I. Ensure Customer Complaints are addressed as per the ETR provided by the company

II. Monitor customer churn rate and decrease it to the prescribed standard

III. Execute Customer Retention plans for increasing Referrals

Operation and Administration

Logistics and Inventory

I. Monitor Branch’s Logistics and Stock and ensure Physical stock matches with Inventory details in System

II. Ensure condition of available Stock is in usable condition

III. Coordinate with Central store to fulfill required stock for daily Branch Operation and return damaged goods

Vehicle Management

I. Monitor the condition of the allocated vehicle and report if any repairing required

II. Track vehicle movement and control unnecessary movements of the allotted vehicle

III. Verify Fuel consumption of the vehicle and ensure fuel consumption does not tamper

Human Resource and Training

I. Fulfill Junior level staff by Interviewing, Recruiting, Onboarding and Training local candidates

II. Address grievances of employees issues promptly

III. Retain staff and reduce Turnover

IV. Monitor staff movement of Branch via System

Others

I. Share knowledge with Head office and other branches regrading best practices, competitive intelligence, business opportunities and need

II. Network with Locals to improve presence and reputation of branch and company

III. Comply with Local bodies with related regulation and laws

IV. Manage timely Deposit of funds collected in Branch

V. Execute other tasks assigned by Immediate Supervisor

Job Specification

· Target oriented candidate with proven experience of more than 4 years in Sales, Administration and Technical Operations

· Candidate with flexibility to work in any Branch office located by Company

· Enthusiastic person having minimum Bachelor’s degree

· Leader having minimum 1 year of experience in Managerial position

· Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach

· Highly motivated and ambitious in achieving goals

· Working as per company policies and maintaining proper discipline

· Candidate having own vehicle with valid license can apply

Job Location: Kathmandu Valley, Jhapa, Butwal, Bhairahawa, Pokhara, Nepalgunj, Chitwan,Banepa,Biratanagar,Janakpur,Birgunj, Hemja, Murgiya, Haldubari, Dhulabari and Ramailo

Benefits:

Working in a team environment where initiative and dedication is encouraged

An equal opportunity workplace that values diversity and does not discriminate

High level of responsibility with opportunities to learn and grow

Attractive salary based on experience and qualifications

Facilities of Social Security Fund (Gratuity and Pension)

Attractive Incentive packages and Perks

Annual Performance Appraisal System

Festival expense allowance

Accident insurance

Fuel and Maintenance Allowances

• Interested candidates can send their Updated Resume and cover letter to career@classic.com.np . Candidates are requested to clearly specify the position that they are applying for