VIP customer support agent
- Industry Other
- Category Sports
- Location Kathmandu, Nepal
- Expiry date Mar 19, 2025 (Expired)
Job Description
Key Responsibilities:
- Respond to VIP customer inquiries about payments, games, bonuses, platform navigation, and technical issues via live chat, email, or phone.
- Explain game rules (e.g., sports betting, casino games) and provide insights into betting processes.
- Escalate game malfunctions or errors to technical teams.
- Address queries about betting odds, bet settlements, and winnings calculations.
- Proactively communicate with VIP players, including outbound follow-ups.
- Promote and upsell events (internal/external tournaments) and promotions (bonuses, gamification).
Requirements:
- Languages: English (B2) and Hindi.
- Experience:
- 6+ months in gambling support OR
- 12+ months in customer support in other sectors.
- Skills:
- Experience with premium clients or high-level customer service.
- Ability to multitask and manage time effectively.
- Strong problem-solving and communication skills.
- Education: Not specified (unfinished higher education acceptable).
Selection Process:
1. Test task (assigned by the client).
2. Interview with the team lead (30-60 minutes).
3. Additional screening/security check (potentially including a polygraph).
Onboarding:
- Week 1: Training on CRM, product knowledge, and conditions.
- Exam after onboarding.
- Practical training with a mentor.
Why Join Us?
- Be part of an expanding team in a dynamic environment.
- Work with high-profile clients and gain valuable experience in VIP customer support.
Apply Now:
If you meet the requirements and are motivated to work with VIP clients, we encourage you to apply!
Location: Remote (GMT +5:30)
Schedule: 12-hour shifts, 2/2 rotation (including potential night shifts)
Start Time: 08:00 local time
