Position: Customer Service Apprentice

Job Description

• Assisting clients with technical issues or questions related to our software, including troubleshooting software issues and providing instructions and guidance on using specific features.
• Gathering client feedback for product development and improvement. It includes identifying areas for improvement and communicating feedback.
• Communicating with clients to schedule training and implementation sessions. It includes coordinating with clients to schedule dates and times for training sessions, preparing training materials, and delivering training to clients
• Guiding clients through the onboarding process, answering questions, and providing support as needed.
• Helping out with data entry and record keeping as required.

• Reports To: Senior Management
• Work Schedule: 40hrs/week, Monday-Friday
• Compensation: Salary and Incentives, Negotiable

• The candidate should have completed a degree in Marketing, Business Administration, Computer Science, or a related field.
• Clear and concise communication (verbal and written).
• Detail-oriented.
• Interpersonal skills.
• Organizational skills.
• Time management skills.
• Basic knowledge of healthcare software or customer service would be a good addition.
• Willingness to learn, implement and improve our existing processes, technology and tools.