HOD – Customer Sales Support

The HOD – Customer Sales Support will lead the customer sales support team, ensuring efficient customer service, smooth sales coordination, and seamless communication between customers, sales, and operations. The role is suited for a proactive professional with 3+ years of leadership experience who can manage customer queries, support sales operations, coordinate shipments, and deliver excellent customer service in a fast-paced environment.

What You’ll Do:

• Coordinate bookings and shipments with sales, pricing, and overseas partners.
• Provide timely customer updates and resolve issues within 24 hours.
• Maintain accurate shipment, customer, and documentation records.
• Prepare quotations, billing instructions, and track shipments proactively.
• Support cross-functional projects to improve customer experience.
• Lead and supervise the Customer Sales Support team to ensure efficient workflows and high service standards.
• Identify recurring issues and recommend process/system improvements.
• Prepare periodic reports on performance, feedback, and service metrics.
• Build and maintain strong client relationships by delivering consistent, high-quality customer service.
• Track customer interactions and key sales-support metrics (response time, follow-up status, conversion signals) and report trends to management.

• Bachelor’s degree in business administration, Logistics/Transportation, or a related field.
• 3+ years of experience leading a Customer Service team
• Proactive in communication, problem-solving, and coordination.
• Advance knowledge of Microsoft Excel, Outlook and other MS Office tools.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong customer service mindset with ability to manage client relationships professionally.
• Ability to take ownership of tasks and ensure timely resolution of issues.
• Good decision-making skills and ability to work under pressure.
• Familiarity with shipment/logistics or service-based operations (Preferred).
• Prior experience leading a customer service or sales-support team with defined KPIs. (Preferred).

Why Join Us:

• A performance-oriented working environment with clear service and operational standards.
• Lunch, insurance, and performance-based recognition and rewards.
• Exposure to cross-functional work across sales, operations, and customer service.
• Supportive team culture and structured onboarding for new hires.
• International exposure in the logistics & trading industry.