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Sangso Communication Pvt Ltd
Customer Service Representative Sangso Communication Pvt Ltd
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Sangso Communication Pvt Ltd

Customer Service Representative

Full Time
Sangso Communication Pvt Ltd
Tokha, Kathmandu District Customer Service Nov 11, 2026 (14 days left)

Salary

Nrs. (35k-45k) Monthly (Negotiable)

Apply Now Save Job
Job Overview
Openings 7
Industry Business Process Outsourcing (BPO)
Category Customer Service
Job Level Mid Level
Job Type Full Time
Salary Nrs. (35k-45k) Monthly (Negotiable)
Education Bachelors
Experience 3 + years
Job Shift Flexible
Working Hours As per company policy (US Timing)
Gender Both
Required Skills
Customer Service Client Relationships Excellent In English Speaking Compliance and Security Communication skills Positive attitude and professionalism
Job Description

We are seeking a professional, customer-focused, and proactive Customer Service Representative to join our team. The ideal candidate will handle incoming calls, follow up with clients, maintain strong customer relationships, and ensure a positive customer experience. Applicants must be comfortable working flexible hours to align with US time zones.

Key Responsibilities

  • Handle incoming customer calls and respond to inquiries professionally.
  • Follow up with existing and potential clients regarding their needs, concerns, and service updates.
  • Build and maintain strong, long-term client relationships.
  • Address customer complaints and coordinate with relevant teams to resolve issues promptly.
  • Maintain accurate records of customer interactions, calls, and follow-up activities.
  • Make outbound calls to check customer satisfaction and maintain regular communication.
  • Provide clear information about company services and ensure timely responses to customer requests.
  • Meet customer service standards and follow established communication procedures.

 

Job Specification
  • Bachelor's degree preferred; candidates with relevant experience are encouraged to apply.
  • 2–3 years of experience in customer service, client relations, call center operations, or a similar role preferred.
  • Excellent spoken and written English communication skills.
  • Strong telephone etiquette, interpersonal skills, and a customer-oriented attitude.
  • Ability to manage multiple calls, follow-ups, and client requests efficiently.
  • Basic computer skills and familiarity with CRM tools, email, and MS Office or Google Workspace.
  • Willingness to work flexible hours, including evenings or nights in Nepal, to match US business hours.
  • Reliable, organized, patient, and capable of handling customer concerns professionally.
  • Night shifts and day shifts will be available with night allowance

Why Join Us?

  • Opportunity to work with a US-based company.
  • Gain international client communication and customer relationship management experience.
  • Develop professional skills in a supportive work environment.
 

 

We are seeking a professional, customer-focused, and proactive Customer Service Representative to join our team. The ideal candidate will handle incoming calls, follow up with clients, maintain strong customer relationships, and ensure a positive customer experience. Applicants must be comfortable working flexible hours to align with US time zones.

Key Responsibilities

  • Handle incoming customer calls and respond to inquiries professionally.
  • Follow up with existing and potential clients regarding their needs, concerns, and service updates.
  • Build and maintain strong, long-term client relationships.
  • Address customer complaints and coordinate with relevant teams to resolve issues promptly.
  • Maintain accurate records of customer interactions, calls, and follow-up activities.
  • Make outbound calls to check customer satisfaction and maintain regular communication.
  • Provide clear information about company services and ensure timely responses to customer requests.
  • Meet customer service standards and follow established communication procedures.

 

  • Bachelor's degree preferred; candidates with relevant experience are encouraged to apply.
  • 2–3 years of experience in customer service, client relations, call center operations, or a similar role preferred.
  • Excellent spoken and written English communication skills.
  • Strong telephone etiquette, interpersonal skills, and a customer-oriented attitude.
  • Ability to manage multiple calls, follow-ups, and client requests efficiently.
  • Basic computer skills and familiarity with CRM tools, email, and MS Office or Google Workspace.
  • Willingness to work flexible hours, including evenings or nights in Nepal, to match US business hours.
  • Reliable, organized, patient, and capable of handling customer concerns professionally.
  • Night shifts and day shifts will be available with night allowance

Why Join Us?

  • Opportunity to work with a US-based company.
  • Gain international client communication and customer relationship management experience.
  • Develop professional skills in a supportive work environment.
 

 

Apply Now Save Job
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