Customer Service Representative (Work From Home)

We are seeking a customer-focused, organized, and tech-savvy Customer Service Representative to support U.S.-based restaurant clients and their customers. The role involves handling customer inquiries, coordinating restaurant operations, managing online ordering systems, and creating promotional photo and video content.

Key Responsibilities

• Handle customer calls and inquiries regarding online orders, order status, cancellations, refunds, payment issues, and missing or incorrect items.
• Communicate professionally with U.S.-based customers and coordinate with restaurant staff to resolve customer concerns.
• Manage restaurant operations through internal dashboards, including online orders, menus, restaurant settings, tablets, and printers.
• Assist restaurant staff with basic system-related issues and coordinate with the technical team when required.
• Create and edit photos, videos, promotional graphics, and other marketing materials using professional editing tools.
• Follow up on customer and restaurant requests while maintaining accurate records of issues and resolutions.

• Previous experience in customer service, customer support, or call center operations is mandatory.
• Strong verbal and written English communication skills with confidence in handling phone calls.
• Practical knowledge of photo and video editing software such as Adobe Photoshop, Illustrator, Premiere Pro, or equivalent tools is mandatory.
• Good problem-solving, coordination, multitasking, and time-management skills.
• Ability to learn new software and systems quickly and work independently in a remote environment.
• Willingness and availability to work night shifts aligned with U.S. business hours.

Additional Advantages

• Knowledge of 3D design, modeling, or editing software.
• Experience creating promotional materials, social media content, banners, or marketing videos.
• Familiarity with restaurant management systems, POS devices, tablets, and printers.

Why Join Us?

• Opportunity to work with U.S.-based clients in the hospitality technology sector.
• Exposure to customer support, restaurant operations, and digital content creation.
• Opportunity to develop technical and professional skills in a growing organization.