Customer Service Representative
Lightica Technology Pvt. Ltd.

Position: Customer Service Representative

  • No. of Openings 12
  • Industry IT & Telecommunication
  • Category BPO/Call Center
  • Location Lazimpat, RB Tower, 6th Floor, Kathmandu, Kathmandu District, Kathmandu, Kathmandu District
  • Job Level Junior Level
  • Salary NRS (20k-25k) Monthly
  • Education Level Intermediate (+2)
  • Desired Candidate Both(Female, Male)
  • Experience 6 months
  • Expiry date Jul 12, 2024 (Expired)
  • Vehicle License No
  • Skills English Typing and Speaking, Computer skills, Communication skills, Attention To Detail, Multitasking, Microsoft Office Package
Job Description
  • Call Australian clients and pitch Government-subsidized products.
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets
Job Specification
  • Should be fluent in English.
  • Should manage your own transportation.
  • Should be comfortable with the timing.

Notes : 

  • Income: Salary + Incentives + Attractive commission earnings up to NPR 40K/month.
  • Working Days: 6 days/week (Monday -Saturday).
  • Working Hours : Mon-Fri (NST) 06.00 AM (Morning)- 02:00 PM (Afternoon) including 45 mins break (Non-negotiable) & Sat (NST) 06.00 AM (Morning)- 12:00 PM (Afternoon) including 30 mins break (Non-negotiable).
  • Female candidates are highly encouraged to apply.
  • Great opportunity for those who are preparing for the IELTS exam as it would help you to improve your communication skill.


Record your introduction in English (minimum 30 secs) and send it along with your resume. Use the link to submit your documents.

 "Only SHORTLISTED candidates will be contacted" 

This job has been expired on 2024-07-12
About Company
Lightica Technology is a Lazimpat based company. We provide complete telemarketing service both inbound and outbound. We also of...

Lightica Technology is a Lazimpat based company.


We provide complete telemarketing service both inbound and outbound. We also offer data entry and data processing services, back-office outsourcing, and business process outsourcing services.

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