Customer Service Representative - (Night Shift)
- No. of Openings 10
- Industry IT & Telecommunication
- Category Telecommunication
- Location Kalimati, Kathmandu District
- Job Level Junior Level
- Salary Nrs. 15k-20k Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Both(Female, Male)
- Experience Fresher
- Expiry date Jul 29, 2025 (Expired)
- Skills Excellent In English Speaking, Ability to stay calm under pressure, Ability to work independently and also in a group, ability to work hard, Communication and Telephone handling, Sales
Job Description
We are seeking highly motivated, customer-oriented professionals to join our dynamic call center team. The ideal candidate will possess exceptional communication skills, a proactive and positive demeanor, and the ability to manage customer interactions with efficiency, empathy, and professionalism.
Key Responsibilities:
Outbound Calling
Conduct outbound calls to potential or existing clients to promote company products or services.
Follow standardized scripts or personalized pitches based on customer profiles.
Schedule appointments, generate qualified leads, or close sales in line with campaign goals.
Customer Interaction
Identify customer needs and offer suitable solutions or product information.
Build and maintain a positive relationship with clients during calls.
Manage objections and rejections professionally and persistently.
Record detailed information about interactions in CRM software.
Performance Tracking
Achieve assigned call volumes, lead generation, and sales targets.
Conduct timely follow-ups on leads or previous call interactions to enhance conversions.
Monitor and report daily/weekly call activity and conversion rates.
Job Specification
Essential Requirements:
- Excellent English communication and presentation skills (both verbal and written)
- Basic computer proficiency, including typing and data entry
- Ability to perform under pressure and effectively manage challenging customer interactions
- Willingness to work night shifts (8:00 PM to 5:00 AM, including a 1-hour break)
- Flexibility to work 5 days a week (Monday to Friday)
- Regular college students are not eligible to apply
Preferred Qualifications:
- Prior experience in a call center or BPO environment is an advantage but not mandatory
- Demonstrated ability to consistently achieve and exceed sales targets
- Strong leadership, team management, and performance-driven mindset
Benefits:
- Attractive base salary + performance-based commission
- Opportunity to work with a dynamic and creative team
- Remote work flexibility
- Training and career development opportunities
- Incentives and rewards for top performers
