We are looking for a warm, presentable, and well-organized Receptionist to be the first point of contact for our guests. The ideal candidate will have prior exposure to the hospitality industry and a genuine passion for guest service.
Key Responsibilities
- Greet and welcome guests promptly with a warm and professional manner
- Manage check-in and check-out procedures efficiently
- Handle phone calls, emails, and booking inquiries
- Maintain accurate guest records and reservation details
- Coordinate with housekeeping and other departments for smooth guest experience
- Address guest queries, requests, and complaints with professionalism
- Manage front desk cash handling and billing as required
- Maintain the cleanliness and presentation of the reception area
