Position: Recovery Officer (Recent Job)

Job Description

Debt Recovery: Proactively contact customers with overdue payments and negotiate repayment plans or settlements to recover outstanding debts.

 Account Monitoring: Regularly review customer accounts to identify delinquent accounts and take appropriate action to initiate recovery procedures.

 Documentation: Maintain accurate and up-to-date records of all communication and actions taken in the debt recovery process.

Customer Communication: Communicate with customers professionally and respectfully to discuss their outstanding debts and provide necessary information on repayment options.

Investigation: Investigate the reasons behind overdue payments and provide insights to improve collections strategies and policies.

Legal Compliance: Ensure that all debt recovery practices adhere to legal requirements and company policies.

Reporting: Prepare regular reports on the status of outstanding debts and recovery efforts, and provide updates to the management team.

Job Specification

• Bachelor's degree in Finance, Accounting, Business, or a related field.
• Proven experience in debt recovery, preferably in the construction or automobile distribution industry.
• Strong negotiation and communication skills.
• Ability to work with sensitive and confidential information.
• Detail-oriented and highly organized.
• Familiarity with relevant legal and regulatory requirements.
• Proficiency in using debt recovery software and tools is a plus.