EV Service Manager

Coordinate with the General Manager, Service Heads, Sales Divisions Heads, Store Manager and Finance/Account Manager regarding proper/timely processing, handing-over of goods and receivable
Oversees service orders.
Set schedules and assigns tasks to service department employees.
Guide service team and give them proper direction
Supervise, manage and monitor automotive service technicians and repairers.
Handle and manage softly the minor complaints and irritants with the customers.
Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
Ensure standard service process of working is being followed in workshop and dealer service centers
Ensure customer satisfaction at the highest level through effective services and repairs.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Order parts and tools as necessary.
Reinforce company policies and adheres to company standards.
Oversees administration of warranty claims.

At least 3 years of total experience, minimum 2 years in automobile sector, few years of experience in 2 Wheeler would be an added advantage
Should be able to look at operation at macro perspective
Must have computer proficiency

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