Customer Service Representative (Night shift)
- No. of Openings 5
- Category BPO/Call Center
- Location Kamal Pokhari
- Job Level Entry Level
- Salary Nrs. 20k-25k Monthly
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience Fresher
- Expiry date Jul 27, 2023 (Expired)
- Vehicle License No
- Skills English Typing and Speaking, Computer skills, Communication skills, Customer Service, Sales
Job Description
- Ensure timely and accurate customer service.
- Maintain positive, empathetic and professional attitude towards customers all the time.
- Respond to questions and concerns about the organization and guide them to the concerned department if they have any queries.
- Handle complaints and specific customers’ requests.
- Keeping records of customer’s interactions, phone calls, and complaints.
- Maintain an organized and comprehensive filing system.
- Maintain required pars of customer services department.
- Troubleshoot emergencies.
- Perform and undertake all other duties and responsibilities as requested.
Working Hours - 7:45 PM to 4:45 AM
Job Specification
- Minimum Bachelor’s degree.
- Proven work experience as a Customer Service Officer with office management and general administrative tasks.
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities.
- Problem-solving skills
This job has been expired
on 2023-07-27
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About Company
Infinity Tech Solutions and Management is a fast-growing dynamic & innovative company led by highly talented resource pool of individuals. Our...
Infinity Tech Solutions and Management is a fast-growing dynamic & innovative company led by highly talented resource pool of individuals. Our executive team members have a combined experience of over 20 years in the field of business process outsourcing. ITSM’s expertise includes but is not limited to contact centre management, sales & marketing, backend office, technology management, systems and application development, infrastructure management, advisory and business consulting.
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