Tour Officer
- No. of Openings 1
- Industry Tourism and Hospitality
- Category Travel and Tourism
- Location Sorakhutte-16, Kathmandu, Kathmandu District
- Job Level Mid Level
- Salary Nrs. 25K-30K Monthly
- Education Level Bachelors
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date Jun 24, 2025 (7 days left)
- Skills Ability to work independently and also in a group, Travel and Tourism, Interpersonal and Communication Skills, Competent, Hardworking and Reliable, Client Relationships
Job Description
Tour Management & Customer Service:
- Handle incoming tour inquiries via phone, email, and in-person visits.
- Understand client needs and preferences to recommend suitable tour packages, destinations, and itineraries.
- Prepare and present customized tour proposals and quotations.
- Provide detailed information on destinations, visa requirements, travel insurance, and other travel-related services.
- Follow up with clients to convert inquiries into bookings.
- Manage tour bookings from inception to completion, ensuring all arrangements are confirmed and documented.
- Address and resolve customer issues or complaints promptly and professionally.
- Handle all social media leads & give proper response to the queries, create posts and should be
- able to process videos with related product content.
Ticketing & Reservations:
- Manage bookings for accommodation, transfers, travel insurance, and other ancillary travel services.
- Ensure accuracy of all booking details, including passenger information, dates, and pricing.
- Stay updated on airline fares, rules, regulations, and promotions.
- Process payments and issue invoices accurately.
Vendor and Airline Liaison:
- Develop and maintain strong working relationships with airlines, hotels, tour operators, transport providers, and other travel vendors.
- Negotiate rates and preferred agreements with vendors where applicable.
- Communicate effectively with airlines and vendors to confirm bookings, make amendments, and resolve any operational issues.
- Keep abreast of new products, services, and offerings from various suppliers.
Administrative & Reporting:
- Maintain accurate and organized records of bookings, client interactions, and payments.
- Prepare regular reports on sales, bookings, and other key performance indicators as required.
- Assist with other administrative tasks related to travel operations.
- Stay updated on travel industry trends, new destinations, and relevant regulations
Job Specification
Educational Qualifications:
- Bachelor’s degree in Travel and Tourism Management, Hospitality Management, Business Administration, or a related field.
- Additional certification in GDS (e.g., Amadeus, Galileo, Sabre) or IATA course is an advantage.
Experience:
- 1–3 years of relevant experience in a travel agency, tour operator company, airline, or hospitality sector.
- Fresh graduates with internship experience in travel or tourism can also be considered.
Technical Skills:
- Proficient in computerized reservation systems (CRS) and Global Distribution Systems (GDS).
- Good understanding of domestic and international destinations, airfare structures, and tour packaging.
- Knowledge of visa processing, travel insurance, and travel regulations.
- Competent in using Microsoft Office Suite (Word, Excel, Outlook).
Soft Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build rapport with clients.
- Good negotiation and sales skills.
- High level of customer service orientation.
- Effective time management and organizational skills.
Personal Attributes:
- Passion for travel and culture.
- Problem-solving mindset with a focus on solutions.
- Ability to work under pressure and handle last-minute changes.
- Team player with a positive attitude.
- Willingness to work flexible hours, including weekends or holidays if required.
