Reservation Officer
- No. of Openings 1
- Industry Tourism and Hospitality
- Category Travel and Tourism
- Location Samakhusi, Kathmandu
- Job Level Mid Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Nov 06, 2025 (Expired)
- Skills Travel and Tourism, Reservations, Interpersonal and Communication Skills, Competent, Hardworking and Reliable, Airline Ticketing, Ticketing Systems Proficiency
Job Description
- Issue domestic and international flight tickets using airline reservation systems (e.g., Amadeus, Galileo, Sabre).
- Handle customer inquiries related to flight bookings, schedules, cancellations, and changes.
- Provide fare information, travel routes, and travel-related advisories.
- Process payments (cash, credit cards, bank transfers) and ensure proper documentation.
- Maintain accurate records of bookings, transactions, and customer details.
- Coordinate with airlines for ticket confirmations, re-bookings, and special requests (meal preferences, wheelchair assistance, etc.).
- Resolve booking issues and complaints with a professional attitude.
- Inform customers about visa, passport, health, and safety requirements.
- Upsell travel insurance, additional baggage, or seat upgrades when applicable.
- Keep up to date with airline rules, promotions, and industry trends.
Job Specification
Education: Must have passed +2 (Higher Secondary / Intermediate) or equivalent. Additional certificate/diploma in travel, tourism, or related field is a plus.
Experience: Minimum 2 years experience in reservations / ticketing or relevant customer service role.
Skills & Competencies
- Proficiency in airline reservation and ticketing systems (e.g., Amadeus, Sabre, Galileo, Worldspan)
- Knowledge of IATA codes, airport codes, fare calculations, and ticketing rules
- Understanding of airline policies, visa regulations, baggage rules, and travel documentation
- Experience handling domestic and international bookings
- Ability to manage cancellations, rebookings, refunds, and schedule changes
- Strong verbal and written communication
- Friendly, polite, and professional demeanor
- Ability to handle customer complaints calmly and efficiently
- Quick thinker with the ability to solve booking issues or fare discrepancies
- Strong attention to detail to avoid errors in bookings
- Capable of handling multiple bookings at once
- Ability to work under tight deadlines and pressure
- Skilled in using Microsoft Office (Excel, Outlook, Word)
- Comfortable using CRM systems and online payment gateways
- Able to manage email and chat-based support tools
- Ability to work well within a team environment
- Willingness to assist and support team members
- Flexible with work shifts, holidays, and extended hours if needed
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This job has been expired
on 2025-11-06
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