Outlet Supervisor

We are looking for a responsible, customer-focused, and operations-oriented Outlet Supervisor to oversee the daily operations of our assigned outlet and ensure smooth, efficient, and profitable service.

Key Responsibilities

• Supervise and coordinate day-to-day outlet operations to ensure smooth service.
• Lead, guide, and motivate front-of-house and support staff to maintain high service standards.
• Ensure excellent customer service and handle customer queries, feedback, and complaints professionally.
• Monitor staff attendance, grooming, discipline, and adherence to workplace standards.
• Ensure proper implementation of company SOPs, operational procedures, and service standards.
• Coordinate with kitchen, service, cashier, and management teams for efficient operations.
• Monitor food and beverage quality, presentation, portion control, and service standards.
• Assist in monitoring daily sales, cash handling, billing, and outlet closing procedures.
• Support inventory management, stock monitoring, and wastage control.
• Maintain proper cleanliness, hygiene, safety, and sanitation standards throughout the outlet.
• Monitor table setup, outlet appearance, equipment, and overall ambience.
• Assist management in achieving sales targets and controlling operational costs.
• Prepare and maintain daily operational reports, sales reports, and other required records.
• Handle staff scheduling and ensure adequate manpower during peak operating hours.
• Identify operational issues and take timely corrective actions.
• Support promotional activities, special events, and marketing initiatives when required.
• Train and coach team members on customer service, product knowledge, and operational procedures.
• Ensure compliance with company policies and applicable food safety and hospitality standards.
• Perform other operational responsibilities assigned by the management.

• Education: Bachelor's degree in Hotel Management, Hospitality Management, Business Management, or a related field preferred.
• Experience: Minimum 2–3 years of experience in restaurant, café, bar, or F&B operations, preferably in a supervisory role.
• Strong knowledge of restaurant/outlet operations and customer service.
• Good leadership, team management, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage busy service periods effectively.
• Good understanding of inventory, cost control, and basic sales reporting.
• Strong attention to cleanliness, hygiene, grooming, and service quality.
• Proficiency in basic computer applications and POS systems is preferred.
• Flexible to work in shifts, weekends, and public holidays as required.
• Candidates who are service-oriented, energetic, disciplined, and passionate about hospitality are highly encouraged to apply.

Key Competencies

• Leadership & Team Management
• Customer Service
• Restaurant Operations
• Problem Solving
• Communication Skills
• Staff Coordination
• Cost & Inventory Control
• Time Management
• Attention to Detail
• Professionalism & Accountability

Why Join Hospitality Way?

• Opportunity to work in a professional and growing hospitality environment.
• Exposure to restaurant, café, bar, and F&B management operations.
• Opportunities to develop leadership and hospitality management skills.
• Dynamic and performance-oriented workplace.
• Opportunity to contribute to the growth and success of hospitality businesses.

Apply Now

If you are a motivated hospitality professional with strong leadership skills and a passion for delivering exceptional customer experiences, we would love to hear from you.

Shift-Evening

Location: Tamsipakha or Sitapaila, Kathmandu
Employment Type: Full-Time