Service Advisor – Two-Wheeler Service Center
- No. of Openings 1
- Industry Automobile
- Category Automobile
- Location Kathmandu, Nepal
- Job Level Mid Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors (Automobile Engineering or Mechanical Engineering)
- Desired Candidate Both(Female, Male)
- Experience 2 + years
- Expiry date Jan 18, 2026 (Expired)
- Vehicle License Required
- Two/Four Wheeler Require Two-wheeler
- Skills Engineering, Customer Service, Service Management
Job Description
Job Purpose
The Service Advisor serves as the primary point of contact between customers and the service workshop. The role ensures accurate understanding and recording of customer concerns, proper job card preparation, efficient coordination with technicians, and timely delivery of serviced two-wheelers while maintaining a high level of customer satisfaction.
Key Responsibilities
Customer Handling
Welcome customers courteously and understand their service or repair requirements
Listen carefully to customer complaints and record them accurately
Clearly explain service procedures, estimated costs, and delivery timelines
Job Card & Workshop Coordination
Prepare job cards with detailed customer complaints and technical observations
Coordinate with technicians for proper diagnosis and repair activities
Monitor service progress to ensure jobs are completed on time
Coordinate with the parts department to ensure spare parts availability
Quality & Delivery
Inspect completed work before final delivery
Ensure all customer issues are resolved satisfactorily
Explain completed work and provide maintenance guidance during delivery
Customer Satisfaction & Follow-up
Maintain high levels of customer satisfaction
Handle customer feedback and complaints professionally
Conduct follow-up communication with customers when required
Documentation & Systems
Maintain accurate service records and billing information
Ensure adherence to company SOPs, safety standards, and CI guidelines
Use the Dealer Management System (DMS) effectively.
Job Specification
Educational Qualification
Bachelor’s Degree in Automobile Engineering or Mechanical Engineering (Mandatory)
Experience
Freshers are also encourage to apply.
Minimum 2 years of experience as a Service Advisor or in a similar position
Experience in authorized two-wheeler service centers preferred
Skills & Competencies
Strong communication and customer-handling skills
Good technical knowledge of two-wheelers (engine, EFI, electrical systems, etc.)
Ability to explain technical issues in simple, easy-to-understand language
Basic computer skills including DMS and MS Office
Strong problem-solving, coordination, and multitasking abilities
Professional appearance, positive attitude, and service-oriented mindset
About Company
Honda is the world’s largest manufacturer of two Wheelers the ‘Wings’, recognized worldwide as the symbol of Honda two wheelers, which arrived in Nepal in 1968 A.D. Jyoti Group of Companies initiated the distribution of Honda motorcycles by importing 11 units.Syakar Trading Company Pvt. Ltd. (STC), one of the companies under Jyoti Group of Organization, which was formally known as Syakar Company Ltd (established in 1976) is now the sole authorized distributor of Honda Motorcycles & Scooters, Honda Cars, and Honda Power Products in Nepal. The company officially changed its name to Syakar Trading Company Pvt. Ltd. on June 7, 2011 (Jestha 24, 2068 B.S).
From importing 11 units of Honda Motorcycles at the beginning till now, Syakar Trading Company has lived up to its reputation of offering highest quality motorcycles & scooters and now imports almost 60,000 Honda Motorcycles & Scooters every year. Thanks to its ever-growing customers, Syakar Trading now has more than 70 Honda 2-wheeler outlets all over Nepal.
Syakar Trading Company started the 4-wheeler business from 2002 A.D. Since the inauguration of Honda Cars’ first showroom at Dhobighat on April 20, 2002, Syakar Trading has added 8 more Honda Car Showrooms all over Nepal and has been delivering quality products to all of its customers.
Honda has been committed to spreading mobility through society while promoting traffic safety for every individual. With this fundamental belief, on March 23, 2010, Syakar Trading Company Pvt. Ltd. inaugurated ‘Syakar Safety Riding Training Centre’- the first and largest motorcycle training institute with an area of 10,200 sq.m at Gwarko, Lalitpur. The motorcycle training institute has been developed under Honda Motors Japan training standards and is well equipped with well-trained male and female Safety Riding Instructors and sufficient amount of safety gears. The newly generated trial for getting motorcycle license has also been implemented at Syakar Safety Riding Training Centre.
