Customer Service Representative

No. of Openings 10
Industry Business Process Outsourcing (BPO)
Category Customer Service
Location Kathmandu, Nepal
Job Level Entry Level
Salary NRS (20k-25k) Monthly (Negotiable)
Education Level Intermediate (+2)
Desired Candidate Female Only
Experience 6 months
Expiry date Oct 02, 2024 (Expired)
Vehicle License No
Skills Customer Service, Interpersonal and Communication Skills, Microsoft Office, Ability to stay calm under pressure, Teamwork

Job Description

Responsible for resolving customer queries, providing customer support, enhancing customer experience and generating leads.
Respond to customer inquiries via phone, email, and chat promptly and professionally.
Process leads accurately and efficiently.
Educate customers about our products and services and assist with booking leads.
Collaborate with other departments to ensure customer satisfaction.
Stay up-to-date with our products, services, and policies to provide accurate information to customers.

Office Time: 6:00 AM to 2:30 PM

Job Specification

Should represent the company at all times and be able to communicate effectively in English.
Customer Experience skills will be required to ensure that each customer has an optimum experience with our services.
Excellent English communication, listening, and problem-solving skills are necessary.
A customer-focused approach towards work is important.
Knowledge of MS Office applications.
Comfort in learning various applications used in a contact center.
Previous experience in Customer Service is an advantage.

This job has been expired on 2024-10-02

About Company

GPG Services Pvt Ltd is a business growth service provider that offers quality lead generation services to its clients. The company is located in K...