About Company
Godeals Pvt Ltd is a new startup initiated by renowned business group of Nepal with global exposure with a vision of revolutionizing the customer experience ecommerce industry.
Position: Customer Service Representative (Premium Job)
Basic Information
- No. of Openings 1 Opening
- Job Category Marketing / Advertising / Customer Service
- Job Location Sitapaila
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelors (Bachelor's running)
- Desired Candidate Female Only
- Experience 1 year
- Expiry date 2022-07-15
- Skills Communication skills, Customer Service
Job Description
- Respond to customer queries in a timely and accurate way via phone email or chat.
- Identify customer needs and help customers use specific features.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- nform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our product, sales and marketing teams.
- Assist in training junior customer support representatives.
Job Specification
- +2 completed /Bachelor's Degree running.
- Strong phone contact handling skills and active listening
- Strong understanding of how CSR System works.
- Experience as a Customer Service specialist or similar CS role
- Familiarity with E -commerce industry is a plus.
This job has been expired
on 2022-07-15
