- Accompany and assist guests during assigned tours and travel programs.
- Coordinate with guests throughout the tour and ensure their needs are properly addressed.
- Explain tour itineraries, destinations, activities, transportation, and other arrangements to guests.
- Coordinate with hotels, transport companies, local guides, restaurants, and other service providers.
- Ensure all services are provided according to the confirmed itinerary.
- Handle guest requests, complaints, and operational issues professionally.
- Maintain regular communication and provide tour updates to the office.
- Assist guests during airport transfers, hotel check-in/check-out, sightseeing, and other activities.
- Ensure guest safety and coordinate emergency support when required.
- Maintain proper records of tour expenses, bills, receipts, and company advances.
- Submit tour reports and financial settlements after completion of the tour.
- Report any changes, delays, incidents, or important guest-related matters to management immediately.
- Maintain professional conduct and protect the reputation of the company.
- Perform other tour-related duties assigned by Management or the Operations Department.
Tour Officer
Full Time
Baluwatar, Kathmandu, Kathmandu District
Travel and Tourism
Oct 04, 2026
(14 days left)
Job Overview
Openings
2
Industry
Tourism and Hospitality
Category
Travel and Tourism
Job Level
Mid Level
Job Type
Full Time
Salary
Nrs. (Negotiable) Monthly
Education
Bachelors
Experience
2 + years
Job Shift
Day
Gender
Both
Vehicle
Required Two-wheeler
Required Skills
Communication (e.g.: written and oral communication)
Self-motivation
Service Focused
Job Description
Job Specification
- Bachelor's degree (preferred in Tourism or related field)
- Good communication and organizational skills
- Ability to handle multiple tasks under pressure
- Prior experience in the travel/tourism industry is a plus
- Accompany and assist guests during assigned tours and travel programs.
- Coordinate with guests throughout the tour and ensure their needs are properly addressed.
- Explain tour itineraries, destinations, activities, transportation, and other arrangements to guests.
- Coordinate with hotels, transport companies, local guides, restaurants, and other service providers.
- Ensure all services are provided according to the confirmed itinerary.
- Handle guest requests, complaints, and operational issues professionally.
- Maintain regular communication and provide tour updates to the office.
- Assist guests during airport transfers, hotel check-in/check-out, sightseeing, and other activities.
- Ensure guest safety and coordinate emergency support when required.
- Maintain proper records of tour expenses, bills, receipts, and company advances.
- Submit tour reports and financial settlements after completion of the tour.
- Report any changes, delays, incidents, or important guest-related matters to management immediately.
- Maintain professional conduct and protect the reputation of the company.
- Perform other tour-related duties assigned by Management or the Operations Department.
- Bachelor's degree (preferred in Tourism or related field)
- Good communication and organizational skills
- Ability to handle multiple tasks under pressure
- Prior experience in the travel/tourism industry is a plus
Fishtail Tours and Travels
Tourism and Hospitality
Fishtail Tours & Travels Pvt. Ltd. is your one-stop travel service provider, bringing the world to you at your convenience. Since its establishment in 1990, Fishtail Tours & Travels has positioned itself at the forefront of the tourism and hospitality industry by offering the widest coverage of local and international destinations at affordable prices. Today, after more than two decades of conscientious effort, we have joined the ranks of large sized travel agencies in Nepal and we are now recognized as one of the leading industry players and a premier travel agency providing multifarious services. We boost a total employee strength of over 55 providing services in Leisure Tours, Soft Adventure and Adventure Tours, Pilgrimage, Cultural & Historical Tours, Study & Educational Tours, Festival & Honeymooners Special Tours, Senior Citizen Tours, Trekking & Mountaineering, Wild River Adventure Tours, MICE Tours, Holy Mt. Kailash & Mansarovar Yatra & all other travel and tour related areas. As we continue to innovate in providing the best travel selections, we have widened our scope and established NTB Treks & Expeditions Pvt. Ltd and Cultural Village Pvt. Ltd. to provide specialized services. Adventure tourism and village-based tourism have been introduced and operated with more fun and thrills in Nepal through these organizations. We have been operating mid-hill treks, high Himalayan treks, Mountaineering and expeditions thru our sister organization NTB Treks and Expeditions Pvt. Ltd. With our long standing history and established business networks, we pledged to stay people oriented, receptive to changes and socially responsible in offering high quality travel services while maintaining a high degree of professionalism and integrity towards the company’s stakeholders.
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