Fireflies Travel & Tours Pvt. Ltd. is seeking a friendly, confident, and well-organized Front Desk Officer to manage reception duties and provide excellent customer service. The ideal candidate will be the first point of contact for visitors and clients, ensuring a welcoming and professional environment.
Fresh graduates with strong communication skills and a willingness to learn are highly encouraged to apply.
Key Responsibilities:
Welcome and assist clients, visitors, and guests in a professional and courteous manner.
Handle incoming phone calls, emails, and inquiries, and direct them to the appropriate department.
Maintain the reception area, ensuring it remains clean, organized, and presentable.
Support daily administrative tasks such as document handling, filing, photocopying, and data entry.
Coordinate appointments, meetings, and schedules for staff and management.
Assist in basic customer service support related to travel bookings and package inquiries.
Manage courier services, dispatch, and receiving of official documents.
Maintain office records, visitor logs, and front desk reports as required.
Provide support to other departments when necessary for smooth office operations.
Ensure confidentiality and professionalism in all interactions.
