Support Head
- No. of Openings 1
- Industry IT & Telecommunication
- Category Support Officer
- Location Gyaneswor, Kathmandu District
- Job Level Senior Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 2 + years
- Expiry date Jan 13, 2026 (Expired)
- Skills Daily Operations, Program Planning and Implementation, Coordination, Commitment to customer satisfaction and brand growth, Professional Service, Leadership, Management , Decision-making, Communication skills
Job Description
The Support Head is responsible for leading and managing the support function, ensuring efficient resolution of client and internal issues, and maintaining high operational standards. This role oversees support teams, drives process improvements, and contributes to strategic planning for operational excellence.
Key Responsibilities:
- Lead, mentor, and manage the support team to ensure high performance and professional development
- Oversee daily operations of the support function, ensuring timely and effective issue resolution
- Develop and implement support policies, procedures, and workflows to improve efficiency
- Monitor team performance, track KPIs, and generate regular operational reports
- Coordinate with other departments to streamline processes and enhance client satisfaction
- Identify recurring issues and implement preventive measures to reduce operational bottlenecks
- Ensure professional and consistent communication standards across all support interactions
Job Specification
- Qualification: Bachelor’s degree in any (Master’s preferred)
- Experience: Prior experience of 2 or more years in managing support operations or leading a team in a relevant function
Skills & Competencies
- Strong leadership and team management abilities
- Excellent problem-solving, analytical, and decision-making skills
- Outstanding written and verbal communication skills
- Proficiency in support management tools, digital applications, and workflow systems
- Ability to handle multiple priorities in a fast-paced environment
- Strategic thinking with attention to detail and process optimization
About Company
Braindigit was established in 2008 as a small startup company. The team was small, and the purpose was vague in the ini...
Braindigit was established in 2008 as a small startup company. The team was small, and the purpose was vague in the initial days. But soon, we realized the scope of the digital industry and the existing void in the Nepali market. Thus, from 2010, we ventured into product development and introduced two products SageFrame, and Gobingoo in 2012. By 2015, the company already had more than 100 employees and became capable of developing enterprise level solutions for larger organizations.
From the beginning, the focus of the company has always been on the B2B market segment. Therefore all our product ranges are specially designed to help small and medium companies to transform their business to the digital medium.
