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Customer Support Associate

No. of Openings 1
Industry Accounting
Category Accounting
Location Manbhawan, Lalitpur, Mahalaxmi, Lalitpur District
Job Level Junior Level
Salary Nrs. 15k-20k Monthly
Education Level Bachelors
Desired Candidate Both(Female, Male)
Experience 6 months
Expiry date Jul 10, 2025 (Expired)
Skills Client Communication, Communication, Communication, Client support specialization, Remote Desktop Support, Technical Support, Aftersales Management, Sales and Upselling

Job Description

As a Customer Support Executive at Tigg, you will play a crucial role in ensuring our customers have a smooth and successful experience using our cloud-based accounting software. You will be the first point of contact for users who need assistance, providing timely and effective solutions to their queries and challenges. This role involves helping customers understand product features, resolving technical and operational issues, providing training where required, and working closely with the product and development teams to relay user feedback. You will contribute directly to customer satisfaction and retention by delivering high-quality support and building trust with our users.

Key Responsibilities

Prior experience in a customer support or help desk role, preferably in software or SaaS products.
Familiarity with accounting software or ERP systems.
Basic understanding of accounting processes (advantageous, but not mandatory).
Experience with ticketing systems, support portals, or CRM tools.
Ability to provide remote training and onboarding to users.
Proactive in identifying common customer issues and suggesting improvements.

Job Specification

Bachelor’s degree (Running or Completed) in any field.
Strong communication and problem-solving skills.
Basic computer literacy and ability to quickly learn new software.
Ability to patiently guide and support non-technical users.
Self-motivated with good time management skills.
Willingness to work collaboratively in a fast-paced environment.

This job has been expired on 2025-07-10

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About Company

BIC Technology Pvt. Ltd., founded in 2020 and headquartered in Manbhawan, Lalitpur, Nepal, is a dynamic tech company dedicated to digitally transformi...