Front Desk Officer
- No. of Openings 2
- Industry Education
- Category Abroad Study / Education Consultancies
- Location Bagbazar, Kathmandu, Kathmandu District
- Job Level Junior Level
- Salary Nrs. 20k-25k Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Female Only
- Experience Fresher
- Expiry date Apr 10, 2026 (13 days left)
- Skills Client Communication, Punctuality, Discipline, Presentation Skills, Customer Service
Job Description
We are seeking a friendly and organized Front Desk/Client Handling Executive to manage client reception, handle calls and inquiries, schedule appointments, and provide administrative support. The role involves maintaining records, updating data, coordinating with counsellors, and ensuring a professional front-office environment.
Client Handling & Reception
- Greet and welcome clients in a professional and friendly manner
- Understand client inquiries and direct them to the appropriate counsellor
- Maintain visitor records
Call, Email & Inquiry Management
- Handle incoming phone calls, emails, WhatsApp, social media, and website inquiries
- Provide basic information about courses, countries, intakes, and fee structures
- Record and follow up on inquiries
Appointment & Scheduling
- Schedule and manage counsellor appointments
- Coordinate walk-in and pre-booked client meetings
Documentation & Administrative Support
- Maintain and organize student files and records
- Assist with photocopying, scanning, printing, and filing documents
- Support preparation of basic documents such as offer letters, visa checklists, and application forms
Data Entry & Reporting
- Update student and inquiry details in CRM systems or Excel
- Prepare daily inquiry and follow-up reports
Office Coordination
- Coordinate with counsellors and other team members
- Maintain front desk cleanliness and professional appearance
Job Specification
- +2 completed or bachelor running
- Strong communication skills in English
- Basic computer skills (MS Word, Excel, Email, Internet)
- Customer-focused and professional attitude
- Ability to multitask and work under pressure
Experience:
- Freshers are welcome to apply
- Previous experience in consultancy, reception, or customer service is an advantage
Personal Attributes:
- Polite, confident, and well-presented
- Organized and detail-oriented
- Positive attitude and quick learner
