Front Desk Officer

We are seeking a professional and friendly Front Desk Officer to be the first point of contact for students and visitors. As a key member of the consultancy team, you will play an important role in delivering excellent customer service, managing front office operations, and supporting counseling staff with day-to-day administrative tasks.

Key Responsibilities:

1. Greet and welcome students, parents, and visitors in a professional and courteous manner
2. Answer incoming calls, respond to inquiries, and route calls to appropriate staff
3. Maintain visitor logs, manage student appointments, and follow up with leads
4. Provide basic information about available study destinations (UK, Australia, etc.) and services
5. Assist in maintaining student records and updating databases/CRMs
6. Handle front desk administrative duties such as email correspondence, document filing, and coordination
7. Maintain cleanliness and organization of the reception area
8. Support counselors and other staff during education fairs, seminars, and events.

Requirements:

1. Education: Bachelor’s degree or currently pursuing
2. Experience: Minimum 1 year in a front desk, receptionist, or administrative role (experience in an education consultancy is preferred)
3. Communication: Excellent verbal and written communication skills in English and Nepali
4. Customer Service: Friendly, polite, and professional attitude with a strong sense of customer service
5. Computer Skills: Basic proficiency in MS Office.
6. Personality: Well-groomed, punctual, organized, and presentable
7. Multitasking: Ability to manage multiple tasks and prioritize efficiently
8. Teamwork: Able to coordinate effectively with counselors and other staff
9. Availability: Willing to work full-time during office hours.