Front Desk Executive

Position: Front Desk Executive

Qualification: +2/Literate

Location: Pokhara, Maharajgunj

Experience: Previously worked as a receptionist/ Freshers May Also apply

Job Responsibilities

Greet and attend patients in person and over the phone in a professional and courteous manner.
Address patient inquiries and provide information on services, procedures, and directions.
Communicate medical results to patients under clinical supervision, maintaining sensitivity and confidentiality.
Assist patients in completing necessary forms and documentation, offering support as needed.
Manage front desk operations, ensuring the area is clean, organized, and presentable at all times.
Collect and process payments for services rendered, providing receipts and maintaining accurate records.
Dispatch patient reports
Monitor the waiting area to ensure a comfortable and welcoming environment for patients.
Ensure the availability of necessary forms and supplies for patient processing.
Handle appointment rescheduling, cancellations, and follow-up reminders with patients.
Maintain and update patient records with accuracy, ensuring confidentiality in line with regulatory requirements.
Prepare daily and monthly reports on front desk activities, patient statistics, and other relevant metrics.
Coordinate with other departments to facilitate smooth operations and patient flow.
Adhere strictly to the policies and procedures of the laboratory, ensuring compliance with ISO 15189:2022 standards.
Stay updated with healthcare regulations and best practices, applying them to front desk operations.
Support the organization of health camps and other events as needed.

Interested Candidates may send their application at [email protected] along with their updated CV.
To apply for this job please visit www.nationalpathlabs.com.

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