Customer Service
Dealing with customer
Interpersonal and Communication Skills
Competent
Hardworking and Reliable
Pleasant Personality
Job Description
Company Overview
SpeakMandu Nepal is a skill-based training institute focused on public speaking, leadership, communication, digital skills, and professional development training in Nepal.
Key Responsibilities
Handle customer inquiries through phone calls, social media, email, and in-person visits
Provide accurate information about courses, training programs, schedules, and fees
Guide students and clients regarding admissions and enrollment procedures
Maintain proper records of customer interactions and follow-ups
Support students with registration and basic technical assistance
Coordinate with the marketing and training team for smooth communication
Resolve customer complaints and provide timely solutions
Maintain a professional and positive customer experience
Follow up with potential leads and existing students
Benefits
Friendly and growth-oriented work environment
Training and career development opportunities
Attractive salary and performance-based incentives
Opportunity to work in the education and training industry
Minimum 1 year of experience in customer service, front desk, telesales, or related field preferred
Freshers with strong communication skills are encouraged to apply
Skills Required
Customer handling and communication skills
Telephone and email etiquette
Basic MS Office and internet skills
Time management and multitasking ability
Confidence and professional behavior
Ability to maintain customer relationships
Personal Attributes
Friendly and approachable personality
Self-motivated and energetic
Quick learner with a positive mindset
Presentable and disciplined
Ability to work under pressure and meet deadlines
Company Overview
SpeakMandu Nepal is a skill-based training institute focused on public speaking, leadership, communication, digital skills, and professional development training in Nepal.
Key Responsibilities
Handle customer inquiries through phone calls, social media, email, and in-person visits
Provide accurate information about courses, training programs, schedules, and fees
Guide students and clients regarding admissions and enrollment procedures
Maintain proper records of customer interactions and follow-ups
Support students with registration and basic technical assistance
Coordinate with the marketing and training team for smooth communication
Resolve customer complaints and provide timely solutions
Maintain a professional and positive customer experience
Follow up with potential leads and existing students
Benefits
Friendly and growth-oriented work environment
Training and career development opportunities
Attractive salary and performance-based incentives
Opportunity to work in the education and training industry
Speakmandu is a leading skill-based training institute in Kathmandu, Nepal, dedicated to empowering students and young professionals with practical, career-focused skills. We specialize in transforming confusion after +2 into confidence and career readiness.Our programs are designed to bridge the gap between academic education and real-world skills required in today’s digital and competitive environment.
