Admin & IT Officer

The Admin & IT Officer will manage day-to-day administrative support while ensuring reliable IT operations for RV Group Nepal. This role suits a candidate with 3+ years of experience who can handle multiple priorities, troubleshoot routine technology issues, and support smooth operations across the real estate business.

Key Responsibilities

• Coordinate office administration activities including documentation control, filing, and maintaining updated records for daily operations.
• Manage IT operations: user access support, device setup, basic troubleshooting, and maintaining inventory of hardware and peripherals.
• Support software and systems used by the company (e.g., email, cloud drives, office productivity tools), including user onboarding and access updates.
• Ensure proper maintenance of office equipment and oversee maintenance/vendor coordination for printers, internet devices, and other essentials.
• Track attendance/leave-related administration as assigned and support internal reporting needs for office operations.
• Assist with procurement support for office/admin needs by preparing requisitions, maintaining vendor records, and following up on orders.
• Support the real estate team with operational IT and administrative requirements such as organizing project documents and ensuring secure data handling.

• Bachelor’s degree in business administration, Computer/IT, Management, or a related field (or equivalent practical experience).
• 3+ years of experience in administration and IT support roles within an office environment.
• Ability to multitask — manage concurrent admin tasks, IT support requests, and time-sensitive follow-ups while maintaining accurate records.
• Ability to work independently and also in a group — complete assigned tasks with minimal supervision and coordinate with other teams when needed.
• Ability to perform under pressure — handle urgent user issues, equipment failures, and time-critical administrative deadlines.
• Communication and teamwork skills — coordinate effectively with staff and vendors, document issues, and provide clear updates on task status.
• Dedicated Team Player — reliably support shared office goals, follow internal processes, and maintain consistent service to internal users.
• Networking and basic IT troubleshooting — knowledge of LAN/Wi-Fi basics, printers/network devices, and step-by-step troubleshooting.
• Data security and access control — ability to manage user permissions, maintain confidentiality of company documents, and ensure safe data storage practices.

Technical Skills:

• Basic Knowledge in troubleshooting hardware and software.
• Basic Knowledge of networking protocols and systems management.
• Experience with IT support and maintenance.
• Familiarity with relevant software and applications.

Administrative Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using office software (MS Office suite).
• Ability to work independently and as part of a team.
• Attention to detail and strong problem-solving skills.

Problem-solving and analytical skills:

• Ability to troubleshoot issues and make informed decisions.

Interpersonal Skills:

• Ability to work effectively with others and provide user support.

Nice to Have

• Experience supporting CRM or property-related document workflows in a real estate organization.
• Familiarity with ticketing tools (e.g., simple helpdesk workflows) and maintaining an IT asset register.
• Basic knowledge of cybersecurity hygiene (password policy, phishing awareness, endpoint best practices).

What We Offer

• Opportunity to work across both administration and IT in a dynamic real estate environment.
• Supportive workplace culture with collaborative internal teams and structured processes.
• Exposure to real operational responsibilities including vendor coordination and day-to-day systems support.
• Learning and growth through practical problem-solving and ongoing operational improvements.