Job Responsibilities:
Installation, Testing & Verification
- Oversee the online installation of validator systems at designated sites
- Conduct and supervise testing to confirm systems meet functional and technical specifications before go-live
- Verify successful installation and sign off on readiness for operation
Maintenance & Support
- Coordinate routine and preventive maintenance schedules for validator systems
- Provide first-line support for operational issues and escalate as needed
- Conduct regular surveillance/inspection of systems to identify potential faults early
Stakeholder Coordination
- Ensure systems are live and functioning as intended at all times
- Liaise with PTO offices, park officers, timekeepers, drivers, and Fintech departments to ensure smooth day-to-day operations
- Act as the primary operational point of contact between field stakeholders and internal teams
System Monitoring & Technical Coordination
- Track and monitor live system health using available dashboards/tools
- Coordinate with the technical team to diagnose and resolve system issues promptly
- Flag recurring or critical issues for root-cause analysis and permanent resolution
- Monitor the usage of the Yatra Card and Fintech App to ensure proper functioning and adoption across the system
Inventory & Stock Management
- Plan and manage inventory/stock of validators, cards, and related hardware or spare parts
- Coordinate procurement and replenishment to avoid stock-outs affecting operations
- Maintain accurate stock records and reconcile inventory on a regular basis
Reporting
- Prepare regular operational reports (daily/weekly/monthly) covering system uptime, issues, and resolutions
- Provide data and insights to support business growth and expansion planning
- Maintain accurate records of installations, maintenance activities, and incidents
Job Specification
- Bachelor’s degree in engineering, IT, Business Administration, or related field
- Relevant experience in operations, technical support, or field service management
- Familiarity with validator/ticketing systems, POS systems, or Fintech platforms is an advantage
- Strong coordination and stakeholder management skills
- Proficiency in MS Excel/reporting tools
- Willingness to travel to field sites as required
- Must own a two-wheeler with a valid driving license
