Customer Relation Officer

Key Responsibilities:

• Answering sales calls, emails and live chats
• Facilitate clients with their query regarding tour, visa, ticketing and other services offered by Rupse Holidays
• Producing and sending quotes and proposals to the prospects
• Prepare tour plans and itineraries
• Proper follow up with clients via mail, telephonic conversation and meetings
• Investigating and resolving customer complaints
• Administrative duties as required
• Meeting planned sales goals
• Research to find the new travel destination and client needs.
• Making cold calls, email, linkedin message or reaching out to prospects
• Preparing sales proposal
• Able to work under pressure with positive attitude 

Skills: 

• Knowledge on MS Office Package and Email.
• Fluent in both written and spoken Nepali as well as English language
• Positive attitude and time management skill
• Ability to work as a team
• Negotiation and convincing skills
• Self-motivated and self-driven to work as well as complete the assigned tasks.

• At least a bachelor’s degree in marketing, sales, hospitality management, business management
• Freshers with learning enthusiasm, keen interest on travel field can apply (experience on the same field with be an additional point)
• Preference to those with strong communication with verbal and written English.