Senior Ticketing Officer

Air Ticketing & Reservations

• Handle domestic and international air ticketing for both corporate and individual clients
• Create, modify, reissue, cancel, and refund tickets in accordance with airline rules and regulations
• Manage PNRs, group PNRs, seat blocks, and prepare accurate fare quotations
• Verify passenger details, travel sectors, dates, and fare rules before issuing tickets

Sales Coordination & Client Handling

• Communicate with corporate clients such as manpower agencies, consultancies, and travel agents via phone, email, and WhatsApp
• Provide accurate fare quotations and follow up on pending inquiries
• Coordinate with marketing or sales staff where client handling and ticket issuance are managed by different team members
• Maintain strong and professional relationships with clients to support repeat business

Sales Entry & Margin Tracking

• Record all ticketing transactions, including:

                Purchase price
                Selling price
                Margin
                Payment status

• Ensure all issued tickets are properly reported and coordinated with the accounts department
• Assist in preparing daily, weekly, and monthly sales reports
• Pending & Follow-up Management
• Maintain a pending report for fare inquiries where tickets are not yet issued
• Track passenger name, sector, deal date, and flight date
• Follow up with clients for ticket confirmation and payment
• Monitor unsold seats from group PNRs and report updates to management

Compliance & Internal Coordination

• Follow airline, BSP, and company ticketing procedures strictly
• Coordinate with the accounts team for payment confirmation before ticket issuance, where required
• Maintain confidentiality of client information, fares, and company systems
• Support audits and internal reviews when necessary

• Minimum +2 or Bachelor’s degree in Travel & Tourism, Management, or a related field
• IATA or professional ticketing training certification is preferred

Experience

• Minimum 2–3 years of experience as a Ticketing or Reservation Officer
• Hands-on experience with:
• Domestic and international ticketing
• Corporate clients
• High-volume daily ticket issuance
• Experience working with Nepal-based travel agencies is highly preferred

Technical Skills

• Strong knowledge of GDS systems (Amadeus, Galileo, or Sabre)
• Good understanding of airline fare rules, reissues, refunds, and penalties
• Proficient in Excel or Google Sheets
• Comfortable using WhatsApp Business and email for client communication

Professional Skills

• High attention to detail and accuracy
• Ability to work under pressure, especially during peak ticketing hours
• Strong coordination and teamwork skills
• Good communication and customer-handling abilities
• Sales-oriented mindset with a focus on margin control and efficiency

Personal Attributes

• Honest, disciplined, and responsible
• Able to handle confidential client and fare-related information
• Flexible with working hours during peak periods
• Willing to learn and adapt to new airline systems, tools, and policies