Inbound/Sales Tour Officer

We are hiring an Inbound/Sales Tour Officer to manage inbound travel inquiries and convert them into confirmed tour bookings. This role is for a candidate with at least two years of experience in the tourism and hospitality sector, focused on planning itineraries, coordinating services, and supporting revenue growth.

Key Responsibilities

• Handle inbound tour inquiries via phone, email, WhatsApp, and walk-ins and respond with accurate tour information.
• Prepare competitive tour quotations, including itinerary schedules, inclusions/exclusions, and pricing details.
• Coordinate with guides, drivers, hotels, and service partners to confirm availability and lock bookings.
• Build and manage inbound itineraries (transport, accommodation, sightseeing, and timing) according to customer requirements.
• Follow up on leads and bookings using a structured pipeline to ensure timely confirmations.
• Maintain booking records, customer details, and documentation in a clear and updated manner.
• Support on-ground coordination for confirmed itineraries, including changes, rescheduling, and issue resolution.

• Bachelor’s degree in Travel & Tourism Management, Hospitality Management, Business Studies, or a related field.
• Two years of experience in inbound travel sales, tour operations, or customer booking management.
• Strong working knowledge of tour pricing, inclusions/exclusions, and itinerary planning for inbound guests.
• Proficiency in using Google Workspace and spreadsheets for quotations, tracking, and reporting.
• Experience coordinating with hotels, transport providers, and local suppliers for confirmed service delivery.
• Familiarity with common inbound travel documentation and booking processes in Nepal (as applicable).
• Valid driving license is an advantage for any on-ground coordination needs.

Nice to Have

• Experience selling niche packages such as cultural tours, trekking/hiking add-ons, or family/senior-friendly itineraries.
• Familiarity with CRM or booking management tools used by travel agencies.
• Multilingual ability (Nepali and English plus one additional language).

What We Offer

• Exposure to inbound tourism clients and opportunities to grow in tour sales and operations.
• Learning support through internal guidance on itinerary design, partner coordination, and sales processes.
• A stable working environment with defined responsibilities and ongoing performance feedback.
• Opportunity for career progression based on results in sales conversion and customer satisfaction.Key Skills & Competencies
• Strong knowledge of inbound tourism operations and Nepal travel destinations
• Expertise in itinerary planning and tour costing
• Strong sales, negotiation, and conversion skills
• Excellent communication skills in English and Nepali
• Proficiency in Google Workspace (Docs, Sheets, Gmail)
• Ability to handle multiple inquiries and manage time effectively
• Strong coordination skills with hotels, transport providers, and guides
• Attention to detail and accuracy in quotations and bookings

Technical Skills

• Google Sheets / Excel for pricing, tracking, and reporting
• Email and inquiry management systems
• Basic understanding of booking and reservation processes
• CRM or travel management tools (preferred)

Personal Attributes

• Customer-focused and service-oriented
• Organized and detail-oriented
• Proactive and problem-solving mindset
• Ability to work under pressure
• Strong team coordination ability

Additional Requirements (Preferred)

• Experience in trekking, cultural tours, or specialized inbound packages
• Multilingual ability (English, Nepali, and additional language)
• Valid driving license for operational support (advantage)