Sr. Assistant- Call Center Department (Male)

For Night Duty

• Responsible for managing large amounts of inbound and outbound calls in a timely manner.
• Responsible for providing customers with product and service information over the phone.
• Responsible for ensuring timely and accurate customer service.
• Responsible for handling complaints through the system, provide appropriate solutions and alternatives within the time limits; follow up to
• ensure resolution.
• Responsible for preparing reports by collecting, analyzing, and summarizing information.
• Responsible for maintaining client confidence and protecting operations by keeping information confidential.
• Responsible for maintaining the KPIs, shifts schedules defined by the Team Head.
• Responsible for coordinating with different departments and accomplishing to provide customer service and meeting the set targets.
• Responsible for following standard procedures for proper escalation of unresolved issues to the appropriate internal team.
• Responsible for maintaining customer feedback and providing to the needful when required.
• Responsible for ensuring proper recording and closure of all issues.

• Friendly with MS packages & Mailing.
• Strong phone and verbal communication skills.
• Proficient in written and verbal English Language
• Active listening skills.
• Problem-solving and decision-making skills.
• Customer focus and adaptability
• Ability to work independently & in a complex environment with multiple tasks, short deadlines, and intense pressure to perform

Qualifications

• Minimum of +2 or equivalent level passed
• At least 6 months’ experience in the related field

Working Shift - Night Hour : 9:00 PM - 6:00 AM