Front Desk Officer

We are looking for a Front Desk Officer who will be responsible for managing reception operations, handling visitors and inquiries, and supporting smooth day-to-day administrative activities.

Key Responsibilities

• Greet and welcome patients, visitors, and clients in a professional and courteous manner.
• Manage the reception area and ensure a clean, organized, and welcoming environment.
• Handle incoming calls, messages, emails, and general inquiries promptly.
• Provide accurate information regarding healthcare services, appointments, procedures, and general queries.
• Schedule, confirm, and manage patient appointments as required.
• Maintain patient and visitor records while ensuring confidentiality and accuracy.
• Register new patients and update relevant information in the system.
• Coordinate with doctors, nurses, healthcare staff, and other departments for smooth patient flow.
• Manage appointment-related communications and follow-ups.
• Receive and direct visitors to the appropriate department or personnel.
• Handle basic administrative tasks, documentation, filing, and data entry.
• Assist with billing, payment collection, receipts, or other front-office financial activities when required.
• Maintain records of daily front-desk activities and prepare reports when necessary.
• Handle patient concerns professionally and escalate issues to the appropriate authority.
• Maintain confidentiality of patient and organizational information at all times.
• Perform other front-office and administrative duties assigned by management.

• Bachelor’s degree or equivalent qualification in Management, Business Administration, Hospitality, Healthcare Administration, or a related field.
• Minimum 1 year of relevant experience in front desk, reception, customer service, or administrative roles; experience in a healthcare environment will be an advantage.
• Excellent verbal and written communication skills.
• Good command of Nepali and English; knowledge of additional languages is an advantage.
• Proficiency in MS Office, email, and basic computer applications.
• Pleasant personality with a professional and patient-friendly approach.
• Strong organizational and multitasking abilities.
• Good interpersonal and problem-solving skills.
• Ability to remain calm and professional when handling patients or difficult situations.
• High level of responsibility, confidentiality, and attention to detail.

Preferred Competencies

• Customer service orientation.
• Professional telephone and communication etiquette.
• Ability to work in a fast-paced healthcare environment.
• Strong coordination and teamwork skills.
• Positive attitude and willingness to learn.
• Punctual, disciplined, and well-presented.

What We Offer

• Competitive salary and benefits.
• Professional and supportive working environment.
• Opportunities for learning and career development.
• Exposure to healthcare operations and professional customer service.
• Career growth opportunities based on performance.