We are looking for a Front Desk Officer who will be responsible for managing reception operations, handling visitors and inquiries, and supporting smooth day-to-day administrative activities.
Key Responsibilities
- Greet and welcome patients, visitors, and clients in a professional and courteous manner.
- Manage the reception area and ensure a clean, organized, and welcoming environment.
- Handle incoming calls, messages, emails, and general inquiries promptly.
- Provide accurate information regarding healthcare services, appointments, procedures, and general queries.
- Schedule, confirm, and manage patient appointments as required.
- Maintain patient and visitor records while ensuring confidentiality and accuracy.
- Register new patients and update relevant information in the system.
- Coordinate with doctors, nurses, healthcare staff, and other departments for smooth patient flow.
- Manage appointment-related communications and follow-ups.
- Receive and direct visitors to the appropriate department or personnel.
- Handle basic administrative tasks, documentation, filing, and data entry.
- Assist with billing, payment collection, receipts, or other front-office financial activities when required.
- Maintain records of daily front-desk activities and prepare reports when necessary.
- Handle patient concerns professionally and escalate issues to the appropriate authority.
- Maintain confidentiality of patient and organizational information at all times.
- Perform other front-office and administrative duties assigned by management.
