Computer Operator & Call Handler

Nepa Mirror is seeking a dedicated and detail-oriented Computer Operator & Call Handler to support daily administrative and customer communication activities. The ideal candidate should possess strong computer skills, excellent communication abilities, and a customer-focused attitude to ensure smooth office operations.

Key Responsibilities

• Handle incoming and outgoing phone calls professionally and courteously.
• Respond to customer inquiries and direct calls to the appropriate departments.
• Maintain accurate records of customer interactions, inquiries, and follow-ups.
• Perform data entry and update company records with accuracy.
• Operate computer systems and office software efficiently.
• Prepare, organize, and maintain digital and physical documents.
• Assist with routine administrative and office support tasks.
• Coordinate with internal teams to ensure timely communication and service.
• Monitor emails and respond to routine correspondence as assigned.
• Maintain confidentiality of company and customer information.
• Perform other duties assigned by management.

• Minimum qualification: +2 (Higher Secondary) or equivalent.
• Prior experience in a computer operator, receptionist, customer service, or call handling role is preferred.
• Proficient in MS Office (Word, Excel, Outlook) and general computer operations.
• Good typing speed with strong attention to detail.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and customer service skills.
• Ability to multitask and work efficiently under pressure.
• Strong organizational and time management skills.
• Positive attitude, responsibility, and willingness to learn.

Preferred Skills

• Knowledge of office administration procedures.
• Basic record-keeping and documentation skills.
• Ability to work independently as well as collaboratively within a team.